Senior Technical Account Manager

Oracle•United States,

23d•$64,300 - $166,100

About The Position

Serves as the main contact for individual contracts, providing advanced advisory business processes, product/service (e.g., hardware, applications, software) functionality, and/or implementation knowledge. Provides services, maintains customer relations, provides updates to leadership, and educates customers on ways to leverage Oracle services. Reviews service requests and gathers information to determine next steps, identifies potential crises, leveraging advanced knowledge and other customer experience to develop solutions, and connects and/or escalates issues to appropriate teams to reach solutions. Develops and maintains plans, updates and maintains information, ensures up-to-date documentation, and identifies and submits delivery leads for new opportunities and contract renewals. Independently provides ongoing maintenance, acts as a liaison between teams, and adheres to plans to ensure customers adopt product and service changes. Works closely with peers to identify and develop innovative ways of delivering services, provides direction and shares relevant product/support information, and provides input on the development of new services and/or processes, remaining up-to-date with technological business, and industry trends. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] [[email protected]] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

Advanced advisory business processes knowledge
Advanced product/service (e.g., hardware, applications, software) functionality knowledge
Advanced implementation knowledge
Ability to review service requests and gather information
Ability to identify potential crises
Ability to develop solutions
Ability to connect and/or escalate issues to appropriate teams
Ability to develop and maintain plans
Ability to update and maintain information
Ability to ensure up-to-date documentation
Ability to identify and submit delivery leads for new opportunities and contract renewals
Ability to provide ongoing maintenance independently
Ability to act as a liaison between teams
Ability to adhere to plans
Ability to work closely with peers
Ability to provide direction
Ability to share relevant product/support information
Ability to provide input on the development of new services and/or processes
Ability to remain up-to-date with technological business, and industry trends

Responsibilities

Serves as the main contact for individual contracts
Provides advanced advisory business processes, product/service functionality, and/or implementation knowledge
Provides services and maintains customer relations
Provides updates to leadership
Educates customers on ways to leverage Oracle services
Reviews service requests and gathers information to determine next steps
Identifies potential crises and develops solutions
Connects and/or escalates issues to appropriate teams
Develops and maintains plans
Updates and maintains information
Ensures up-to-date documentation
Identifies and submits delivery leads for new opportunities and contract renewals
Independently provides ongoing maintenance
Acts as a liaison between teams
Adheres to plans to ensure customers adopt product and service changes
Works closely with peers to identify and develop innovative ways of delivering services
Provides direction and shares relevant product/support information
Provides input on the development of new services and/or processes
Remains up-to-date with technological business, and industry trends