Senior Technical Account Manager

Incode Technologies

1d•Hybrid

About The Position

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up! Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

Requirements

Bachelor's degree, preferably in a STEM discipline.
5+ years of experience in customer-facing technical roles supporting enterprise software solutions.
Experience as a Technical Account Manager, Solutions Engineer, Solutions Architect, Technical Consultant, Engagement Manager, Technical Lead, or a similar customer-facing technical role.
Strong understanding of enterprise software applications, integrations, APIs, and system architectures.
Experience with SQL, REST APIs, JSON, and troubleshooting complex technical environments.
Demonstrated ability to navigate ambiguity, solve complex problems independently, and drive outcomes with minimal guidance.
Strong communication and presentation skills, with the ability to engage both technical and executive stakeholders.
Proven ability to manage multiple priorities while collaborating effectively across cross-functional teams.

Nice To Haves

Knowledge of information security concepts and highly regulated industries is strongly preferred.
Working knowledge of client-side web development technologies such as HTML, JavaScript, and CSS.
Working knowledge of enterprise networking concepts including TCP/IP, VPNs, SFTP, proxies, and firewalls.
Experience with identity verification (IDV), biometrics, fraud prevention, authentication, or adjacent technologies is strongly preferred.
Understanding of data privacy and regulatory frameworks such as GDPR, CCPA, BIPA, or similar.
Experience with Jira, Notion, Salesforce, Tableau, or similar platforms.
Familiarity with tools such as Postman, Grafana, Docker, Kubernetes, Git, GitHub, Snowflake, or related technologies is a plus.
Prior software development, implementation engineering, solution architecture, or technical consulting experience is a strong plus.
Additional languages such as Spanish, French, or Portuguese are a plus.

Responsibilities

Serve as the primary technical point of contact for strategic customer accounts.
Lead customer implementations, integrations, configurations, and technical onboarding activities.
Build trusted relationships with customer stakeholders and provide ongoing technical guidance.
Assess implementation health, identify risks, and recommend optimization strategies.
Troubleshoot complex technical issues and coordinate cross-functional resolution efforts.
Conduct service reviews, technical presentations, and Quarterly Business Reviews (QBRs).
Perform root cause analysis and communicate findings to both technical and business audiences.
Drive product adoption and identify opportunities for account growth and expansion.
Partner closely with Sales, Product, Engineering, and Customer Success teams to ensure customer success.
Advocate for customers internally and help shape solutions that meet their evolving business needs.