Senior Technical Account Manager

Vercel • Austin, TX

4d • $163,000 - $204,000 • Hybrid

About The Position

Vercel is seeking a Senior Technical Account Manager (TAM) to join their Forward Deployed Engineering organization within Professional Services. This role involves being the named, persistent technical owner for a small portfolio of Vercel's largest enterprise customers. The Senior TAM will act as a peer to their VPs of Engineering and CTOs, serving as the single technical point of contact to orchestrate outcomes across Support, Engineering, Product, and Sales. This is a billable, customer-funded role where the TAM takes over the post-sales technical relationship, allowing Solutions Architects to focus on pre-sales. The role is hybrid, requiring 3 days per week in-office in San Francisco, New York, or Austin.

Requirements

• 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company (e.g., Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or technical consulting).
• Experience owning customer relationships at the $1M+ ACV tier, including running QBRs, leading roadmap workshops, navigating procurement and legal, and managing renewal cycles.
• Deep production experience with Next.js and the Vercel platform, including architecting, debugging, and optimizing production systems.
• Demonstrated track record of getting things done across organizations without formal authority, coordinating across Engineering, Product, and Support.
• Strong written communication skills, particularly for executive and incident contexts.
• Comfortable as a peer to senior technical leadership.
• Willing to travel approximately 4-8 times per year to customer offices.
• Comfortable taking over a customer relationship from a colleague through a structured handover.

Nice To Haves

• Prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.).
• Hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks.
• Experience leading FinOps or cloud cost-optimization engagements at scale.
• Experience running an annual technical roadmap workshop or “Well-Architected Review”-style engagement with an enterprise customer.
• Experience transitioning from a delivery or support role into a customer-owning role.
• Direct experience as a Solutions Architect or Customer Success role at a developer platform or infrastructure company.

Responsibilities

• Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts, acting as the customer's named technical owner.
• Lead post-incident pattern ownership and technical triage, taking ownership of escalated incidents or emerging patterns.
• Drive proactive technical strategy, cost optimization, and architectural guidance, including architectural reviews, technical risk mapping, and cost/usage optimization.
• Scope and orchestrate Vercel’s broader engagement on accounts, coordinating and tracking outcomes of engagements like Forward Deployed Engineers and Professional Services projects.
• Operate as the customer's voice inside Vercel, translating technical needs into signal for Product, Engineering, and Support, and holding internal teams accountable to commitments.
• Carry primary accountability for the renewal of the TAM engagement on each account, measured by renewal rate, CSAT, and escalation responsiveness.

Benefits

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - mentorship and event attendance for networking and skill-building.
• Flexible Time Off.
• Work gear and a WFH budget.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed