Senior Technical Account Manager

Archera•New York, NY

24d•Remote

About The Position

Archera is looking for a Senior Technical Account Manager to serve as a trusted cloud optimization advisor to our enterprise and mid-market customers. You'll own the post-sales technical relationship, helping customers maximize the value of their insured cloud commitments through proactive FinOps guidance, optimization strategy, and executive-level partnership across AWS, Azure, and/or GCP cloud economics. As a senior member of a growing Customer Success organization, you'll set the standard for technical account management at Archera, mentoring peers and helping shape the team's playbook as we scale. This is a high-visibility role with potential for growth into management in the future. This is a fully remote role based in the United States, with East Coast candidates preferred.

Requirements

5+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role
Experience leading or mentoring more junior peers
AWS/Azure/GCP certifications
Hands-on experience with AWS, GCP, and/or Microsoft Azure
Strong understanding of cloud infrastructure and cloud economics
Familiarity with FinOps principles and cloud cost optimization
Experience with cloud commitment programs such as Reserved Instances, Savings Plans, Committed Usage Discounts, or EDP/MACC
Experience presenting to executive stakeholders
Experience supporting enterprise customers
Ability to translate technical concepts into business outcomes
Excellent written and verbal communication skills
Bachelor's degree

Nice To Haves

FinOps Certified Practitioner or equivalent experience

Responsibilities

Own the post-sales technical relationship as each customer's primary advisor across AWS, Azure, and GCP environments
Develop trusted relationships with technical and business stakeholders, and understand each customer's cloud architecture, financial objectives, and operational priorities
Monitor commitment coverage and utilization, delivering proactive optimization recommendations that maximize savings and minimize commitment risk
Advise customers on multi-cloud commitment strategy and sizing, FinOps maturity, and cloud governance
Translate cloud consumption data into executive-level business insights
Lead Quarterly Business Reviews, presenting utilization trends, realized savings, and optimization opportunities to finance, engineering, and infrastructure leaders
Partner with Account Executives to identify expansion opportunities and additional insured commitments as customer environments grow
Collaborate with Product, Engineering, and Support to resolve customer challenges and channel feedback for future product roadmap decisions
Mentor and support more junior Technical Account Managers, helping establish best practices and scale the function