Senior Technical Account Manager (DevOps)

Perforce•Minneapolis, MN

About The Position

Perforce is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team. The TAM will own the technical health and customer success of the Puppet Enterprise solution, leveraging technical and business expertise to build relationships and guide customers to improved efficiency and cost savings. The TAM will serve as the primary technical contact post-installation, working with customers to develop a roadmap for future success using Puppet Enterprise. This role involves identifying training needs, advocating for the customer within Perforce, and contributing to the growth of both the customer and Perforce.

Requirements

Former experience working in a TAM role.
An Undergraduate degree in Computer Science/IT/Engineering or equivalent gained elsewhere.
Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels.
A collaborative and team-focused mindset, with a willingness to approach new situations.
A passion for customers and taking personal pride and ownership to make them successful.
Unix &/or Linux SysAdmin or DevOps background, including: Programming skills (Ruby, Python, etc).
Unix and/or Linux SysAdmin, including automation.
Experience with some of the following technologies: Git and git-based version control.
Experience with Public and Private Clouds (AWS, Azure, Openstack, VMware, Kubernetes, GCP).
Experience with Continuous Integration (Jenkins, Bamboo, or others).
Experience working in the software development or CI/CD domains.
Experience in customer sales/service.
Windows administration experience, including Microsoft PowerShell.
Knowledge and understanding of DevOps culture.
Understanding of Salesforce or other Sales management platforms.

Responsibilities

Passionately solve problems with a background in debugging and troubleshooting.
Maintain a constructive and composed focus when facing and overcoming tough situations.
Be credible inside and outside of Perforce due to skills, knowledge, and ability to communicate cross-functionally at different levels within an organization.
Utilize strong consultative skills to guide and influence decisions.
Work effectively in an international, fast-growing environment.
Understand and embrace DevOps and its impact on the computing world.
Partner productively with support engineers to troubleshoot and diagnose customer problems.
Advocate for customers and product quality within the development and product management organization.
Be exceptionally flexible and able to context switch without disrupting a positive disposition.
Possess knowledge of data center management, systems management, and monitoring, networking & security.
Have large-scale infrastructure experience.