Senior Technical Account Manager - Cloud Compute

Akamai•Ottawa, ON

8d•CA$96,400 - CA$173,600

About The Position

Akamai's Cloud Solutions Group is seeking a Senior Technical Account Manager to join their team. This role involves partnering with enterprise customers to help them maximize the value of Akamai Cloud Compute solutions, including Core Compute, Edge Compute, and Qualified Compute Partner solutions. The goal is to accelerate the adoption of modern applications, AI inferencing workloads, and emerging agentic technologies. The team is composed of cloud, infrastructure, and customer success professionals passionate about customer innovation and growth.

Requirements

8 years of relevant experience and a Bachelor's degree or its equivalent
Experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role
Strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments
Experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives
Knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures
Ability to translate business objectives into practical cloud and AI adoption strategies
Proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams
Strong communication, presentation, and consultative problem-solving skills

Nice To Haves

Experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms

Responsibilities

Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions
Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements
Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth
Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices
Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes
Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
Driving customer success through regular business reviews, technical consultations, and proactive engagement
Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health and cloud consumption growth