Senior Tech Support Specialist

Tishman Speyer•New York City, NY

3d•Onsite

About The Position

Tishman Speyer is seeking a Senior IT Support Specialist to provide dedicated technical support to its Executive Leadership Team and other designated senior business leaders. The role is the primary technology contact for these leaders, delivering rapid response, real-time issue resolution, and proactive support while maintaining strict confidentiality. The specialist independently owns complex technical issues from diagnosis through resolution and follow-up, working closely with Executive Assistants, Chiefs of Staff, and IT teams to minimize disruption and keep executive operations running smoothly. The position supports executive Windows and Apple devices, Microsoft 365, identity and endpoint management, and collaboration tools. It includes device provisioning and maintenance, application and platform troubleshooting, proactive endpoint monitoring, and coordination with infrastructure, engineering, networking, security, and service management teams. On-site support is required, with occasional travel and after-hours or weekend support as business needs require. The base compensation range is $115,000–$135,000 for the New York team. The role is eligible for a discretionary annual bonus and benefits available to full-time Tishman Speyer employees, including medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with matching contributions, and wellness benefits.

Requirements

At least five years of IT support experience, including at least three years supporting executive leadership or VIP clients in a fast-paced, global organization.
Exceptional customer service, communication, and interpersonal skills.
Ability to work independently with sound judgment and absolute confidentiality.
Flexibility to provide after-hours or weekend support as business needs require.
Expert-level experience supporting Apple iPhone, iPad, macOS, and the Apple ecosystem.
Expert-level experience supporting Windows 11 and Microsoft 365.
Expert-level knowledge of Microsoft Outlook, including Outlook Classic and New Outlook, and troubleshooting configuration, performance, synchronization, authentication, caching, search, calendar management, and email delivery issues across both versions, as well as migration and coexistence scenarios.
Strong experience administering Microsoft Intune, including device enrollment, compliance policies, configuration profiles, application deployment, endpoint security, mobile device management, and Conditional Access integration.
Strong working knowledge of Microsoft Entra ID (Azure AD) and modern endpoint management practices.
Strong troubleshooting skills across Windows, iOS, Microsoft 365, identity services, networking, cloud services, and enterprise collaboration platforms.
Working knowledge of Splunk Enterprise for endpoint troubleshooting, authentication analysis, and log analysis.
Working knowledge of CrowdStrike Falcon for endpoint health, security investigation, and threat analysis.
Working knowledge of Cisco ThousandEyes for endpoint, network, internet, and SaaS application performance monitoring.
Ability to use enterprise monitoring and security tools to proactively identify and resolve issues.
On-site presence is required.
Ability to travel occasionally in support of executive meetings or business events.
Ability to lift and transport standard IT equipment.

Responsibilities

Provide dedicated IT support to Executive Leadership Team members and other designated senior business leaders, with rapid response and real-time resolution of technology issues.
Own issue resolution end to end, including communication, follow-up, and customer satisfaction.
Partner with Executive Assistants and Chiefs of Staff to prioritize technology needs and prepare for Board meetings, investor presentations, executive travel, and other high-profile events.
Provide on-site support and after-hours or weekend remote support as needed for business travel, executive meetings, and critical company events.
Maintain professionalism, discretion, and confidentiality when handling sensitive executive information.
Support and maintain Windows 11 laptops, iPads, iPhones, and other executive devices, including synchronization, security, and configuration.
Provision devices; deploy software; perform operating system upgrades, patching, and proactive maintenance.
Ensure executive devices meet enterprise security, identity, and endpoint management standards without disrupting workflows.
Document device configurations, preferences, and troubleshooting procedures.
Manage and troubleshoot Microsoft 365 applications and Apple iOS applications.
Support collaboration platforms including Zoom, Diligent, PDF Expert, Goodnotes, and other executive productivity tools.
Diagnose and resolve issues involving Microsoft 365, identity services, authentication, mobile devices, networking, and cloud services.
Keep current with Apple, Microsoft, and enterprise collaboration technologies and recommend improvements to the executive experience.
Proactively monitor executive endpoints and identify potential issues using enterprise monitoring platforms.
Partner with Infrastructure, Engineering, Networking, Security, and Service Management teams to permanently resolve recurring executive issues.
Identify opportunities to improve executive technology through automation, standardization, and service improvements.
Coordinate ownership, communication, and resolution of executive technology issues across IT teams.