Senior Tech Squad Support Technician

Virginia Commonwealth University•Richmond, VA

22h•Onsite

About The Position

The Media Support Services Team invites applicants for an exciting opportunity as a Senior Tech Squad Support Technician! This role is within the Technology Services Unit, specifically in the Academic Technologies Department. Technology Services is the central IT organization at Virginia Commonwealth University (VCU), dedicated to supporting the university's academic, research, and administrative missions by providing scalable, secure, and innovative technology solutions.

Requirements

Must have the ability to work on various projects at any one time, solve problems as they come up and complete an assigned task on time.
Must be a self-motivated worker capable of working independently to complete tasks efficiently – without supervision.
Occasionally will be required to pick up equipment that can weigh up to 25 lbs.
Must be detail oriented and organized.
Must have a working knowledge of common software applications for word processing and spreadsheets.
Must have good interpersonal skills, demonstrated ability to work with people.
Must have demonstrated ability to communicate clearly both orally and in writing.
Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Nice To Haves

Preferred experience installing and troubleshooting Professional AV systems.
Must have the ability to identify and troubleshoot functionality and signal path issues in multimedia AV systems.

Responsibilities

Provide frontline support and assist Media Support Services with maintenance of classroom AV and PC instructional technology as directed, and confirm subsequent system functionality.
Provide technical advice.
Provide end user training.
Engage regularly with end users to provide training and support.
Coordinate efforts between departments.
Additional duties as assigned.