Senior Tech Service Mgmt

AT&T•Sacramento, CA

5d•Onsite

About The Position

Serve as outage manager/crisis manager/incident manager/problem manager to ensure optimal performance, reliability, and continuous availability of technical services across multiple technical organizations, enabling uninterrupted business operations for end users. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Requirements

Bachelor’s degree (BS/BA) desired in Computer Science.
3+ years of related experience.
Certification is required in some areas.
Creates plans and manages Tier 2 issues and solves complex immediate issues.

Nice To Haves

An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts.
Guides others, applying advanced principles and company practices.
Leads moderate sized projects (or parts of larger projects) with strategic value.
Operates autonomously with frequent senior leadership interaction.

Responsibilities

Ensure continuous availability and optimal performance of IT/Network services to support uninterrupted business operations.
Address and resolve incidents quickly, oversee changes to minimize service and exposure risks, and identify root causes to prevent future issues.
Maintain an accurate CMDB (Configuration Management Database) and manage system capacity and demand to meet current and future needs.
Work closely with business units, technical teams, and vendors to ensure alignment, effective service delivery, and clear communication.
Manage technical insights, collaboration, and recommendations for network optimization/enrichment & streamlined operations.
Define and ensure compliance with SLAs (Service Level Agreements), provide regular performance reports, and manage compliance with regulations and risk factors.
Ensure alternate routing and fault tolerance to ensure customer requirements are met.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone