Senior Tech Sales Support Specialist
About The Position
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. About the role: The Senior Tech Sales Supp Specialist provides global industry-leading technical support to Boston Scientific field personnel, clinicians, patients, and other internal customers. Help our customers use our products by providing immediate, accurate and up-to-date information regarding current and historical market-released Cardiac Rhythm Management products (e.g., pacemakers, defibrillators, implanted cardiac monitors), and assisting in troubleshooting, problem solving and assessment of product operation.
Requirements
- Bachelor’s degree with 4 years of medical device or clinical experience
- In-depth understanding of complex cardiac device functionality, and potential impacts to the patient
- Strong communication and troubleshooting skills
- Must work well in a team environment
- Self-motivated and able to work independently
- Demonstrates strong documentation practices
- Excellent research and analytical skills
- Participates in on-call rotations for 24/7 support, including weekends and holidays
Nice To Haves
- Clinical experience in electrophysiology and procedures such as pacemaker and ICD implants
- Direct patient care experience or experience in a healthcare environment
- Strong technical knowledge of industry CRM products
- Strong technical understanding of relevant procedures and associated medical terminology
Responsibilities
- Provide 24/7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email,etc.).
- Analyze and assess CRM product operation and make recommendations for optimal device management.
- Utilize advanced troubleshooting skills, extensive CRM product knowledge and thorough understanding of clinical application to respond to customer inquiries.
- Educate, support and train customers through phone consultation, training programs, written correspondence, and general field assistance.
- Document and evaluate customer inquiries, comments, and concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
