Tech Support Specialist

OneMain Financial•Evansville, IN

7d•Hybrid

About The Position

OneMain is currently hiring for Tech Support Specialists to join our OneSupport team. OneSupport is an internal help desk that provides technical and account support to OneMain team members. We strive to assist the company in all technical aspects and provide support through inbound calls and chats. Applicants must display a strong aptitude for customer service and be motivated to learn financial and technical skills. A comprehensive 10-week training program is provided to all new team members along with excellent opportunities for career growth and development. In the Role Password Administration Chat Support Supporting customer applications, account servicing, and branch balancing Basic technical support for issues related but not limited to desktops, laptops, printers, network infrastructure, iPads, Remote Access, mobile devices, and email Assisting other departments with responsibilities and business needs

Requirements

Strong verbal and written communication skills
Aptitude for critical thinking and problem solving
Capability to multitask
Open minded towards change and dynamic workplace
Flexible and Adaptable
Customer Service Mindset
High attention to detail
Ability to work independently and within a team
HS Diploma/GED

Responsibilities

Password Administration
Chat Support
Supporting customer applications, account servicing, and branch balancing
Basic technical support for issues related but not limited to desktops, laptops, printers, network infrastructure, iPads, Remote Access, mobile devices, and email
Assisting other departments with responsibilities and business needs