Tech Support Specialist

Lincare • Surprise, AZ

12h

About The Position

The AAC Tech Support Specialist provides clients technical support via phone, video, email and in-house. Documents support interactions, including interaction details and resolutions. Tests and provides feedback on related software and technologies.

Requirements

• High School Diploma or General Education Degree (GED) Required
• 1-3 years a minimum of 2 years' helpdesk or technical support experience Required
• Excellent customer service skills.
• Excellent problem-solving abilities.
• Basic working knowledge of Windows and Apple products.
• Good interpersonal written and oral communication.
• Good phone etiquette.
• Ability to maintain composure in stressful situations.
• Troubleshooting skills.
• Detail oriented.

Nice To Haves

• Prior technical troubleshooting experience is Preferred
• Experience working with families and individuals with special needs Preferred
• Bilingual is a plus.

Responsibilities

• Provides clients technical support via phone, video, email and in-house.
• Troubleshoots to help clients who have issues with their devices.
• Helps to prepare equipment and accessories for speech-generating devices prior to shipment.
• Reviews and tests a variety of new and existing communication software programs to provide feedback and training to internal and external customers.
• Performs other duties as assigned
• Complies with all policies and standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees