Senior Teammate Relations Partner

AvidXchange, Inc.•Charlotte, NC

8d•Hybrid

About The Position

The Senior Teammate Relations Partner serves as a trusted advisor to leaders, driving a proactive teammate relations strategy that fosters an inclusive, high-performing culture across a multi-site organization. This role partners closely with business leaders to identify organizational trends, mitigate risk, strengthen leadership capability, and address performance and engagement challenges before they escalate. Using data-driven insights, consultation, and thoughtful coaching, the Senior Teammate Relations Partner helps leaders navigate complex teammate situations, improve organizational effectiveness, and build high-performing teams. This role combines deep employee relations expertise with business acumen, analytics, and strategic influence to create positive teammate experiences while ensuring consistent and compliant people practices.

Requirements

7+ years of progressive Human Resources experience with significant expertise in teammate or employee relations, HR consulting, or HR business partnership.
Demonstrated experience serving as a strategic advisor to business leaders on complex people issues.
Strong analytical skills with experience translating workforce data into meaningful business insights and actionable recommendations.
Experience building executive-level dashboards, reporting, and presentations that influence business decisions.
Deep knowledge of employment law, workplace investigations, performance management, and conflict resolution.
Proven ability to identify organizational trends, anticipate risks, and implement proactive solutions that improve business outcomes.
Exceptional consulting, coaching, and influencing skills with the ability to build credibility across all leadership levels.
Excellent critical thinking, problem-solving, and decision-making skills in complex and ambiguous situations.
Strong facilitation and presentation skills with experience delivering leadership education and manager development.
Ability to manage highly confidential information with professionalism, sound judgment, and discretion.

Responsibilities

Serve as a trusted consultant to business leaders on teammate relations, organizational health, performance management, and workplace culture.
Partner with leaders to proactively identify organizational "hot spots" through analysis of teammate relations trends, engagement data, performance indicators, turnover, and other workforce metrics.
Develop actionable recommendations and intervention plans that improve team effectiveness, strengthen leadership capability, and reduce organizational risk.
Coach leaders through complex teammate situations, balancing business objectives with a positive teammate experience and legal compliance.
Influence leadership decisions through data, insights, and best practice recommendations.
Lead the resolution of complex teammate relations concerns, conducting timely, fair, and thorough investigations while ensuring appropriate documentation and follow-up.
Serve as the escalation point for sensitive teammate matters requiring advanced judgment, discretion, and partnership with HR leadership and Legal.
Ensure consistent application of company policies, employment practices, and employment laws.
Identify patterns across teammate relations cases and recommend systemic solutions to improve organizational effectiveness.
Partner with leaders to strengthen performance management practices through coaching, documentation support, difficult conversation preparation, and development planning.
Advise leaders on performance improvement strategies that promote accountability, timely intervention, and positive teammate outcomes.
Build manager capability through education, coaching, and consultation on effective people leadership practices.
Support organizational change initiatives by providing guidance on teammate impacts and leader readiness.
Develop and maintain teammate relations dashboards, executive reporting, and business narratives that translate data into actionable insights.
Analyze trends across investigations, performance actions, exits, turnover, engagement, absenteeism, and other workforce indicators to proactively identify organizational risks and opportunities.
Present findings and recommendations to Talent and business leadership to influence decision-making and prioritize action.
Lead continuous improvement initiatives that enhance teammate relations processes, leader experience, and organizational effectiveness.
Leverage data to measure outcomes and continuously improve teammate relations strategies.
Lead the organization's exit interview and feedback strategy, including survey administration, interviews, trend analysis, and executive reporting.
Synthesize teammate feedback from multiple sources to identify opportunities to improve engagement, retention, and the overall teammate experience.
Partner with Talent Business Partners and business leaders to implement solutions that address recurring themes and organizational challenges.

Benefits

18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250