Senior Teamcenter PLM & IT Service Delivery Manager

SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC • Beavercreek, OH

1d • Onsite

About The Position

Sabel Systems is hiring a Senior Teamcenter PLM & IT Service Delivery Manager to lead AF-PLM Teamcenter Level 2 technical support operations. The role is accountable for contractual performance, SLA compliance, customer satisfaction, advanced Teamcenter technical support, and continuity of service. It also involves supervising technical personnel and serving as a primary liaison among government stakeholders, program leadership, and technical teams. The position is based at the Beavercreek office in Beavercreek, Ohio, is full time, and requires travel of up to 10%. Salary is undisclosed; compensation will be determined with the Hiring Manager and may vary according to contract and labor-category alignment, experience, skills, education, certifications or licenses, and location.

Sabel Systems designs and delivers digital engineering ecosystems for Department of Defense programs. Its approach connects data, systems, and personnel in secure, scalable environments by orchestrating existing tools into a governing system of record. The company emphasizes government ownership of infrastructure, traceable decisions, and transitions without vendor lock-in, proprietary baselines, or ATO rebuilds. The role supports the company’s work to implement and operate digital engineering solutions at scale for defense acquisition.

Requirements

• At least 7 years supporting or administering Siemens Teamcenter PLM, including advanced hands-on troubleshooting and configuration expertise.
• Demonstrated proficiency with Teamcenter organizations, groups, roles, projects, workflows, access controls, and application administration.
• Experience leading technical personnel and managing enterprise IT service delivery, escalations, and SLA performance.
• Strong communication, customer relationship management, analytical, and documentation skills.
• U.S. citizenship and ability to meet applicable DoD security and access requirements.

Nice To Haves

• DoD or federal PLM program experience.
• Familiarity with government contract reporting and CLINs.
• Teamcenter BMIDE, CAD/ERP integration, testing, deployment, or upgrade experience.
• Experience or familiarity with ServiceNow, SharePoint, Excel, Visio, or ITIL.
• Project management credentials or applicable DoD 8570/8140 credentials.

Responsibilities

• Lead AF-PLM Teamcenter Level 2 technical support operations, ensuring contractual performance, SLA compliance, and customer satisfaction.
• Provide advanced Teamcenter technical leadership in administration, configuration, workflows, access controls, projects, and complex troubleshooting.
• Direct incident and request management, including severity assessment, prioritization, escalation, root-cause analysis, and resolution.
• Coordinate Level 1, Level 2, and specialized technical support teams to resolve issues and maintain service continuity.
• Supervise technical personnel, including performance management, mentoring, staffing, training, and professional development.
• Serve as a primary liaison between government stakeholders, program leadership, and technical teams.
• Oversee project and user onboarding, application access, configuration requests, and operational changes.
• Maintain support procedures, knowledge articles, end-to-end workflows, escalation paths, and transition documentation.
• Monitor response and resolution times, incident trends, user satisfaction, and operational performance to drive improvements.
• Coordinate communication regarding outages, maintenance, upgrades, security requirements, and business continuity activities.

Benefits

• Healthcare
• Financial assistance in the event of illness, injury, disability, loss of work, or death
• Health savings accounts
• Retirement plans
• Paid time off
• Paid holidays
• Education and training program reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed