Senior Team Manager, AML Investigations

Charles Schwab Inc.•Southlake, TX

1d•$115,000 - $180,000•Hybrid

About The Position

The Senior Team Manager of AML Investigations plays an integral role leading a subset of the broader AML Investigations (AMLI) team within the second line of defense BSA/AML/Sanctions organization at Charles Schwab. This position involves the direct supervision of AML staff that investigates potentially suspicious client behavior and transactional activity based on referrals from incident reports, escalated surveillance alerts, and inquiries from law enforcement and regulatory agencies. The team assesses investigative findings to determine whether a Suspicious Activity Report (SAR) is warranted and, when appropriate, files SARs with the Financial Crimes Enforcement Network for dissemination to government and law enforcement agencies. Key accountability will be measured, in large part, based on timeliness and management of case load referrals and appropriate disposition with respect to escalation of cases to Suspicious Activity Reports. It will also require appropriate management reporting to communicate trends, productivity, and potential gaps. The successful candidate will also operate in a leadership capacity, providing subject matter expertise in financial crimes investigations, training team members, providing support for workload management strategies, process improvement initiatives, and guidance to internal and external business partners.As a Senior Team Manager, you will serve as a strategic and operational leader of investigation activities by assigned team members and may be asked to lead other related processes and projects. You will need to multitask investigations and a multitude of leadership responsibilities, as well as keep leadership and business partners informed of findings. Team leaders must help support the strategy and direction of their team members in alignment with organizational goals and objectives. You will identify procedural and strategic opportunities to mitigate financial crimes risk through collaboration with firm partners and industry peers. The role provides regular updates to management on investigative activity, emerging threats, trends, and key initiatives. You will demonstrate initiative, sound judgment, and cross‑functional collaboration to strengthen oversight of financial crimes risk and its impact on the firm and its clients, while partnering across investigations teams, Corporate Risk Management, Financial Crimes Risk Management, and business stakeholders to achieve these objectives.

Requirements

Minimum 10 years of financial industry or regulatory experience.
Minimum of 3-5 years of direct BSA/AML/Financial Crimes experience.
Detailed knowledge of AML, BSA, and OFAC regulations.
Strong understanding of various banking and/or brokerage products operations, systems and business lines.
Demonstrated ability to effectively work independently while also leading, coaching, and guiding team members.
Excellent leadership skills.
Ability to lead team members through complex, high-volume investigative workloads.
Must demonstrate a high degree of initiative with limited direct supervision when addressing daily responsibilities.
Ability to complete casework within well-defined regulatory guidelines in a busy and highly scrutinized environment.
Ability to demonstrate consistency in exercising sound judgment and decision-making with respect to risk issues.
The ability to effectively balance individual cases, overall workloads, and additional responsibilities at a high level of competency.
Ability to form relationships effectively and quickly, establish trust, respect, competence, and confidence.
Effective interpersonal, influencing, and facilitation skills, with well-developed verbal and written communication practices.
Smart time management skills utilizing a risk-based approach to prioritizing and completing daily tasks and managing many active deliverables simultaneously.
Proven problem-solving skills, experience in handling complex customer issues, the ability to manage high-pressure situations, resolution, and follow-through.
Thorough knowledge of Microsoft Office applications including advanced experience with Excel, Access, Outlook, PowerPoint, etc.

Nice To Haves

Certified Anti-Money Laundering Specialist (CAMS) certification or equivalent
FINRA Series 7 or 99 licensing
Previous people leadership
Working knowledge of the digital assets ecosystem, including cryptocurrencies, stablecoins, and decentralized finance
Experience with blockchain analytics tools (e.g., TRM Labs, Elliptic, Chainalysis) and conducting digital assets investigations using these products

Responsibilities

Direct supervision of AML staff that investigates potentially suspicious client behavior and transactional activity.
Assess investigative findings to determine whether a Suspicious Activity Report (SAR) is warranted.
File SARs with the Financial Crimes Enforcement Network when appropriate.
Manage case load referrals and ensure appropriate disposition.
Provide management reporting on trends, productivity, and potential gaps.
Provide subject matter expertise in financial crimes investigations.
Train team members.
Provide support for workload management strategies and process improvement initiatives.
Provide guidance to internal and external business partners.
Serve as a strategic and operational leader of investigation activities.
Lead other related processes and projects.
Multitask investigations and leadership responsibilities.
Keep leadership and business partners informed of findings.
Support the strategy and direction of team members in alignment with organizational goals and objectives.
Identify procedural and strategic opportunities to mitigate financial crimes risk through collaboration with firm partners and industry peers.
Provide regular updates to management on investigative activity, emerging threats, trends, and key initiatives.
Demonstrate initiative, sound judgment, and cross‑functional collaboration to strengthen oversight of financial crimes risk.
Partner across investigations teams, Corporate Risk Management, Financial Crimes Risk Management, and business stakeholders.