Senior Team Leader

Marsh • Kansas City, MO

7d • Hybrid

About The Position

The Senior Team Leader is an operational leader based in Kansas City who guides, develops, and manages team leaders and account management professionals across multiple lines of coverage within a “One Broker” model. The Senior Team Leader ensures exceptional client service, operational excellence, and alignment with organizational goals; fosters collaboration; implements process improvements; and promotes technical expertise to support complex insurance placements, client retention, and business growth. This role is a manager of approximately 3-4 team leaders while also managing a number of complex clients.

Requirements

• Bachelor’s degree in Business, Insurance, Risk Management, or related field (relevant licenses or designations like CPCU or ARM advantageous). P&C license mandatory.
• 8–10 years’ experience in insurance brokerage, placement, or risk management with broad placement knowledge across multiple lines.
• At least 3 years’ experience managing teams, complex client accounts, and strategic initiatives.
• Strong attention to detail, organizational, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Analytical mindset with proficiency in data analysis and process improvement.

Nice To Haves

• Proven success executing large-scale operational strategies that improve efficiency and client satisfaction.
• Demonstrated ability to lead cross-trained, multi-line teams and promote knowledge sharing and professional development.
• Track record of strong client-focused results — improving retention and delivering portfolio solutions within a One Broker model.
• Ability to translate market and regulatory trends into actionable strategies for teams and clients.

Responsibilities

• Oversee daily operations for insurance placement, client account management, and market engagement to ensure operational excellence, compliance, and data accuracy.
• Act as a senior escalation point for complex client or market issues and manage a small book of complex client accounts (renewals, contract execution, compliance).
• Drive technical support activities (reviewing data, updating exhibits) and collaborate with colleagues to execute growth and retention strategies.
• Implement strategic initiatives to improve workflow efficiency and client satisfaction; establish and monitor KPIs and use data-driven insights to drive improvements.
• Foster cross-functional collaboration with product line leaders (Property, Casualty, Financial Lines), sales, underwriting, legal and others to standardize processes and leverage technology.
• Ensure the team maintains strong relationships with clients, carriers, underwriters, and internal partners; act as a senior escalation point for complex client or market issues.

Benefits

• Opportunity to lead and shape a One Broker model in a targeted market segment with meaningful growth and retention potential.
• A role based in the Kansas City office where you’ll influence operational cadence, technical expertise, and service delivery across multiple lines.
• Work in a collaborative, accountable culture focused on commercial excellence, professional development, and adoption of workflow and placement technology.
• Make a visible impact by driving client-focused improvements and supporting Marsh’s broader US business objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior