Senior Team Leader National Bankruptcy & Government Programs
RBC•Mississauga, ON
•Onsite
About The Position
You will lead a diverse team comprised of specialized service officers to meet established Client Service Commitments. You will work to ensure overall effectiveness of the team. You will be responsible for leading and developing staff product knowledge against the function of the National Insolvency & Government Program department, while ensuring adherence to operational risk issues. In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
Requirements
- Superior organizational and time management skills.
- 3+ years’ Collections experience in a Supervisory/Management capacity.
- Proven negotiation and decision-making capabilities.
- Strong knowledge of personal, card and small business products.
- Demonstrated strong analytical skills, verbal and written communication skills.
- Proven ability to coach others, be client focused and disciplined.
- Ability to work various shifts within the business hours 8am-6pm Monday-Friday.
Nice To Haves
- Knowledge of Bankruptcies, Consumer Proposals, Credit Counseling Services (CCS) and Depot Volontaire supporting systems and processes.
- Knowledge and experience in Retail and Business Banking.
Responsibilities
- Take responsibility to drive team results.
- Develop and monitor service quality, dealing directly with Service Partners in a professional manner.
- Apply effective communication skills and motivational techniques to ensure employees are informed and engaged, relative to goals, objectives and achievements.
- Utilize Service Routines to maximize individual employee contribution and be an advisor to the team.
- Proactively assess obstacles and identify opportunities to improve team performance.
- Implement new processes and initiatives within the team through testing and training.
- Support the Business Planning Process, ensuring discretionary limits and delegated authorities are adhered to.
- Ensures adherence of Operations Risk policies and that processes and controls are in place, to minimize operations risk.
Benefits
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
