Senior Team Lead, Freight Operations, Road US

DSV•Kent, WA

3d•Onsite

About The Position

The Senior Team Lead, Freight Operations provides day-to-day operational leadership within the freight brokerage function. This role directs and coordinates the work of Account Managers and Carrier Sales Representatives to ensure shipments are executed efficiently, cost-effectively, and in alignment with customer requirements. The Senior Team Lead serves as a key operational liaison between teams and leadership, supports carrier and customer relationships, assists with issue resolution and escalations, and helps drive service quality, performance consistency, and continuous improvement across freight operations.

Requirements

Minimum of 3 years of experience in freight brokerage, transportation operations, or logistics.
Experience coordinating freight operations and supporting customer and carrier relationships in a brokerage environment.
Familiarity with transportation management systems (TMS) and brokerage-related software platforms.
Strong understanding of domestic freight operations, carrier sourcing, pricing, and service execution.
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
Effective communication and collaboration skills across cross-functional teams.
Strong problem-solving and decision-making abilities in time-sensitive situations.
Customer- and service-oriented mindset with a focus on operational excellence.
Analytical skills with the ability to interpret performance data and support operational decisions.
Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability to adapt to changing priorities and operational demands.

Nice To Haves

Bachelor’s degree in business, logistics, supply chain management, or a related field preferred.
Prior experience providing functional leadership or work direction without formal people management responsibilities preferred.

Responsibilities

Direct and coordinate daily freight operations to ensure timely, cost-effective, and customer-compliant shipment execution.
Support load planning, carrier selection, pricing strategy, and resolution of operational or service-related issues.
Act as a point of escalation for shipment exceptions, service failures, delays, or disruptions and coordinate corrective actions with leadership.
Monitor shipment execution, documentation accuracy, and system data integrity, including BOLs, carrier packets, and load data.
Partner closely with Account Managers and Carrier Sales Representatives to align operational execution with customer and carrier commitments.
Negotiate carrier rates and support spot and volume pricing requests as needed.
Assist in resolving issues related to delays, damages, service discrepancies, and claims in coordination with internal teams.
Monitor key performance indicators, including on-time delivery, service performance, margin results, and carrier payment issues.
Assist with operational reporting, performance analysis, and visibility for leadership.
Support initiatives focused on revenue growth, margin optimization, and operational efficiency.
Recommend and support process improvements and continuous improvement initiatives.
Support new customer onboarding and account transitions by ensuring operational readiness, system setup, and process alignment.
Provide functional guidance and day-to-day direction to Account Managers and Carrier Sales Representatives without direct supervisory responsibility.
Perform additional duties and projects as assigned.