Senior Team Lead Currency Processing

RBC•Montreal, QC

5d•Onsite

About The Position

This position is responsible for quality leadership and direction to employees onsite (5 days). Reporting to the Manager Cash Services, this role provides operational support for various day-to-day functions with a main focus on accuracy, efficiency, and ensuring Service Level Agreements (SLA) are met at all times. The individual will be accountable for the delivery of goals and objectives of the Centre and will be the main point of contact for client (branches & external clients) and Armoured Car Courier (ACC) escalations. The work schedule is Monday to Friday, with flexibility between 7:30 AM - 5 PM EST (on-site).

Requirements

2 years proven experience in leading and managing a team.
Strong organizational & decision-making skills.
A good understanding of Currency processes, BPS and Delivery & Control.
Excellent written and verbal communication skills.
Comfortable with Technology.
Ability to work well under pressure, in a fast-paced environment.
Ability to monitor, act & react to situations that require attention & pivot quickly.
Bilingualism (English and French) required.

Nice To Haves

Branch experience

Responsibilities

Manages a team of approximately 12-16 employees.
Takes ownership of escalated client/service partner issues as a priority, ensuring resolution at source.
Keeps up to date on all communications.
Champions coaching routines, meetings, and communications to staff.
Leads by example and is hands-on with the staff when needed, providing operational assistance.
Executes change and proactively supports the team.
Manages and supports staffing & training within the Team.