Senior Talent Acquisition Operations Analyst
About The Position
The People, Culture & Talent team leads CIBC’s human capital strategy by creating experiences that help our team members thrive, connect, develop, and prosper. Within that group, the Talent Acquisition team delivers innovative talent solutions and best-in-class experiences that help us attract, hire, develop, and retain top talent while building an inclusive culture that reflects the clients and communities we serve. As a Senior Talent Acquisition Operations Analyst, you’ll play a unique and high-impact role that blends two areas of expertise: talent acquisition operations excellence and data-driven analytics. You’ll lead process improvements, strengthen operational consistency, and turn recruitment data into insights that help shape better decisions and better experiences. You’ll also serve as a key partner in training, system support, and procedure design, helping the team work more effectively across tools, workflows, and stakeholder interactions. This is an exciting opportunity for someone who enjoys combining operational problem-solving with analytical thinking to improve how talent acquisition delivers value across the bank. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2-3 days per week on-site, while other days will be remote.
Requirements
- 5+ years of experience in Talent Acquisition, Human Resources operations, or a related field.
- Advanced Excel skills, experience with reporting tools, and exposure to dashboard development.
- Experience with Workday or a similar Human Resources Information System, along with a strong understanding of applicant tracking systems, sourcing tools, and candidate or hiring manager processes.
- Comfortable troubleshooting issues and supporting enhancements and testing activities.
- Ability to create process documentation, deliver training, and explain complex information clearly and practically.
- Strong project management, critical thinking, and attention to detail.
- Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
- Must be legally eligible to work at the location(s) specified and, where applicable, must have a valid work or study permit.
Nice To Haves
- Tableau and Power BI are assets.
Responsibilities
- Develop, maintain, and analyze talent acquisition metrics, reports, and dashboards to support strategic decision-making. Identify trends, surface actionable insights, and present findings clearly to Talent Acquisition leadership and business partners.
- Review recruitment operations to identify opportunities for standardization, efficiency, and automation. Lead or support the design and implementation of improved workflows, tools, and solutions that enhance service delivery and user experience.
- Design and facilitate training for recruiters, Talent Acquisition Coordinators, and hiring managers on processes, systems, and best practices. Create clear guidance and support adoption of new ways of working across the Talent Acquisition function.
- Serve as a subject matter expert for Talent Acquisition systems and processes, acting as a first point of contact for Workday-related questions, issues, and escalations. Partner with Human Resources Information Systems (HRIS) and technology teams to troubleshoot issues, support testing, and contribute to system enhancements.
- Create, refine, and maintain standard operating procedures and operational documentation that strengthen consistency, compliance, and quality across recruitment activities. Support audits, remediation efforts, and alignment with internal policies and regulatory requirements.
- Participate in or lead initiatives focused on innovation, efficiency, training, and operational excellence within Talent Acquisition. Provide guidance, workload direction, and feedback to Talent Acquisition Coordinators, and support cyclical activities such as immigration recruitment processes when required.
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance
- Disability
- Other Insurance Plans
- Paid Time Off (including Sick Leave, Parental Leave and Vacation)
- Holidays
- 401(k)
- Incentive pay
- Banking benefits
- Wellbeing support
- MomentMakers, our social, points-based recognition program.
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
