Senior Systems Support Engineer

Thoughtworks•Cincinnati, OH

14h•Remote

About The Position

As a senior Systems Support Engineer, you will play a critical role in ensuring the operational efficiency, stability, and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps, and leave a lasting impact on the delivery of inventive solutions to our clients.

Requirements

Experience working on programming languages such as Java, React, Angular.
An understanding of scripting languages such as Python.
Strong debugging and triaging skills to troubleshoot code effectively.
Experience working with relational databases such as SQL & DataBricks.
Experience working with containerization tools such as Docker.
Experience working with CI/CD tools such as Jenkins and Azure pipelines.
Experience working with relational or non-relational databases.
An understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions.
Ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested.
Comfortable with Agile methods, such as Scrum and/or Kanban.
Advocate for security best practices and implementation of the same.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment in the United States.

Nice To Haves

AI/ML experience and familiarity with AI-driven development tools.
Enjoy influencing others and always advocate for technical excellence while being open to change, when needed.
Good communication and articulation skills.
Presence in the external tech community and willingly share expertise with others via speaking engagements, contributions to open source, blogs and more.
Resilient in ambiguous situations and can approach challenges from multiple perspectives.
Advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting.
Can guide and mentor junior-level consultants.
Willing to be part of a rotation- and need-based 24x7 available team.

Responsibilities

Use skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
Understand complex application systems and debug business-impacting issues.
Follow standards and best practices to bring operational efficiencies, stability, and availability of the system.
Use continuous delivery practices to evolve, support, and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients.
Leverage knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring, and identifying the root cause of incidents.
Efficiently use DevOps tools and practices to deploy and run software.
Act as a mentor for less experienced peers through both technical knowledge and leadership skills.
Apply the latest technology thinking from our Technology Radar to solve client problems.