Senior systems Operations Manager

Wells Fargo•Charlotte, NC

1d•Hybrid

About The Position

Wells Fargo is seeking a Sr. Systems Operations manager for the Storage team within the FHO (Foundational Hosting Operations) organization. This manager will be responsible for setting & driving strategy, standards, and operating models for production support, resiliency, and risk management across the end‑to‑end technology ecosystem of a large, complex portfolio, including internally developed platforms, vendor solutions, and third‑party hosted systems. The technology landscape spans multiple upstream and downstream dependencies, requiring strong senior leadership oversight to maintain platform stability, resiliency, and regulatory compliance. As a senior leader within IOR (Infrastructure Operations & Reliability), this role is accountable for service continuity, incident and problem management, governance, and operational risk mitigation across the Storage Infrastructure portfolio. The leader will actively partner with application teams, infrastructure and engineering groups, vendors, risk partners, and business stakeholders to ensure issues are resolved quickly, safely, and with minimal client impact.

Requirements

7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
7+ years of Systems/Storage Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
6+ years of experience in technology operations, production support, or platform management within large, complex enterprise environments.

Nice To Haves

3+ years of senior people management experience leading global, distributed teams.
5+ years of experience and strong expertise in incident, problem, and change management; operational risk; resiliency; governance; and ITIL practices for mission‑critical platforms.
5+ years of experience in technology or production engineering roles supporting financial services or similarly regulated environments.
3+ years of experience leading high-severity incidents
3+ years of experience communicating with senior and executive stakeholders.
3+ years of experience with stakeholder management skills at the executive level.
Familiarity with vendor-hosted and third-party managed platforms.
Experience operating and maturing follow-the-sun support models.
Background in driving automation and operational efficiency initiatives.

Responsibilities

Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
Perform assessments, security audits, and system enhancement consultations
Determine appropriate strategy and actions of Storage Operations team to meet moderate to high risk deliverables
Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
Provide implementation support for key risk initiatives
Collaborate with and influence all levels of professionals, analysts, or associates
Ensure the Storage Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
Manage allocation of people and financial resources for Systems Operations
Develop and guide a culture of talent development to meet business objectives and strategy