Senior Systems Operations Engineer

Wells Fargo & Company•Minneapolis, MN

1d•$42 - $74•Hybrid

About The Position

Wells Fargo is seeking a Senior Systems Operations Engineer to provide end-to-end support and optimization of enterprise storage infrastructure, ensuring high availability, efficient operations, and rapid resolution of complex issues across file and object storage environments.

Requirements

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience in enterprise storage operations, engineering, or infrastructure support with a focus on file and object storage platforms
3+ years hands-on experience with NetApp ONTAP (clustered environments), including provisioning, performance tuning, replication (SnapMirror/SnapVault), and troubleshooting

Nice To Haves

1+ years experience with Oracle ZFS Storage Appliance and ZBA Backup Appliance, including file services (NFS/SMB), replication, and performance diagnostics
1+ years experience with NetApp StorageGRID, including S3 object storage, grid architecture, lifecycle policies, ILM configuration, and system health monitoring
Experience utilizing NetApp Data Infrastructure Insights (DII) to support Ontap and StorageGrid platforms
Experience managing and supporting large-scale, highly available storage environments in mission-critical enterprise settings
Experience with automation and scripting (e.g., Python, PowerShell, Ansible or shell scripting) for operational efficiency
Proven understanding of file protocols (NFS, SMB/CIFS) and object storage protocols (S3 API)
Experience with storage performance analysis, capacity planning, and proactive issue resolution
Strong troubleshooting skills across storage, networking, and operating system layers
Experience supporting environments with strict availability, resiliency, and compliance requirements
Experience with software upgrades, patching and security vulnerability upgrades on file and object storage platforms
Ability to work effectively in cross-functional teams, including network, compute, and application teams
Strong communication skills with the ability to translate technical details into actionable insights
Familiarity with data protection, backup, and disaster recovery strategies
Knowledge of networking concepts relevant to storage (TCP/IP, DNS, load balancing, VLANs)
Experience using AI-driven tools to enhance storage support, accelerate troubleshooting, and improve issue resolution
NetApp certifications (NCDA, NCIE, or similar)
Experience with cloud-integrated storage or hybrid architectures
Exposure to monitoring tools and observability platforms (e.g., Service Now, Splunk, Grafana, etc.)
ITIL or service management experience

Responsibilities

Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Participate in an on-call rotation, along with occasional weekend support.
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Lead and support enterprise storage infrastructure operations, ensuring high availability, performance, and reliability across file and object storage platforms
Analyze, troubleshoot, and resolve complex storage and infrastructure issues, collaborating with vendors and cross-functional teams to drive timely resolution
Improve operational efficiency through automation, performance tuning, and reduction of manual intervention across storage environments
Monitor, maintain, and optimize systems while participating in on-call support, ensuring adherence to technical standards, controls, and service level commitments