Senior Systems Operations Engineer - Infrastructure Capacity

Wells Fargo Bank•Irving, TX

3d•Hybrid

About The Position

Wells Fargo is seeking a Senior Systems Operations Engineer - Infrastructure Capacity. In this role, you will develop and execute comprehensive capacity governance strategies aligned with business objectives and Wells Fargo Technology service delivery goals. You will implement and optimize capacity monitoring tools and technologies, execute a suite of controls within Capacity Governance (OMARS and Capacity Reporting), and perform BAU Control Activities. You will also administer the Capacity Portal, ensure monthly submission of OMARS and Capacity Utilization Metrics, and support the Capacity Governance Team Lead in onboarding activities and engaging Product Engineering Teams. Additionally, you will collaborate with cross-functional teams, define and maintain component-level server metrics, identify reporting infrastructure improvements, communicate technical concepts effectively, monitor and analyze infrastructure performance, act as a key participant in monitoring and evaluating control management functional areas, provide compliance risk and regulatory subject matter expertise, recommend process improvements, resolve moderately complex issues, and foster a culture of knowledge sharing and innovation.

Requirements

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Risk Management or Business Controls experience
4+ years of experience in IT Capacity Management, Capacity Planning, Capacity Design Optimization, Capacity Forecasting, Capacity Reporting.
4+ year of IT Service Delivery Interface including IT System Monitoring, Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management experience
4+ years of technical knowledge and experience with IT Operating Systems, Storage Devices, Databases and Network
2+ years of experience with Enterprise monitoring and visualization tools like Prometheus/Grafana, AppDynamics, Google logging, Elasticsearch, Splunk, Github, Big Panda and Service Now

Nice To Haves

Excellent verbal, written, and interpersonal communication skills.
Ability to articulate technical solutions to both technical and business audiences.
4+ years of experience in process automation, data engineering, Software engineering, and building automation pipelines.
Recent and demonstrated ability to influence management on technical or business solutions.
Experience in partnering with developers and architects from other teams to build solutions and resolve system and business problems.
Experience in facilitating analysis of current systems and problem identification and resolution.
Experience with configuring and supporting application capacity and performance modeling for server/serverless assets and network devices in advanced capacity governance and observability tools.
Understanding of Agile practices and ability to work with Agile teams to define and track user stories.
Proven ability to understand and communicate effectively about technical, complex compliance standards and policies.
Ability to work independently and as part of a high-functioning, collaborative team of professionals, including the ability to form relationships at all levels of the organization.
Strong knowledge and experience with deploying automations at scale in cloud environments such as GCP or Azure.

Responsibilities

Develop and execute comprehensive capacity governance strategies aligned with business objectives and Wells Fargo Technology service delivery goals.
Implement and optimize capacity monitoring tools and technologies.
Execute Suite of Controls within Capacity Governance: OMARS and Capacity Reporting and perform BAU Control Activities.
Save in restricted repository Control Output: including reports, communications, escalations, etc.
Administer the Capacity Portal and ensure the monthly submission of OMARS as well as Capacity Utilization Metrics.
Support Capacity Governance Team Lead in capacity onboarding activities as well engagement of Product Engineering Teams for onboarding into Capacity Governance.
Collaborate with cross-functional teams across various geographies to align capacity initiatives with business requirements and technical capabilities.
Define and maintain component-level server metrics for capacity management reporting and analysis.
Identify opportunities to improve reporting infrastructure.
Communicate technical concepts and capacity governance insights effectively to executive leadership, stakeholders and technical teams.
Monitor and analyze infrastructure performance metrics to identify trends, anomalies and areas for improvement.
Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area.
Provide compliance risk and regulatory subject matter expertise for a defined set of moderate risk compliance program elements.
Recommend opportunities for process improvement and risk control development.
Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients’ needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements.
Foster a culture of knowledge sharing, continuous learning and innovation within the capacity management team and across the organization.