Senior Systems Integration Manager

Beacon Biosignals•Boston, MA

3d•$135,000 - $155,000•Remote

About The Position

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology. The Senior Systems Integration Manager sits in Beacon's Commercial organization and reports to the National Clinical Implementation Director. This is an individual contributor role with no direct reports, based remotely in the United States. A Systems Integration Manager combines deep technical expertise with sales acumen to identify customer needs and recommend the right products or solutions. In this role, you'll collaborate closely with engineering and sales teams to develop proposals, deliver product demonstrations, and guide customers through the technical aspects of the sales process. You'll analyze requirements, provide technical guidance, and ensure successful product integration or implementation from initial inquiry through post-sale support. As the link between customers and engineering teams, you'll play a critical role in driving customer satisfaction and building long-term relationships. This role also serves as a resource to the broader sales team, helping bridge IT-related issues and support technical discovery throughout the sales cycle. Beacon's robust asynchronous work practices ensure a first-class remote work experience, but we also have in-person office hubs available located in Boston and New York.

Requirements

4+ years of experience in implementation, solutions engineering, or sales engineering roles in health tech, medtech, or SaaS.
Bachelor's degree in Biomedical Engineering, Computer Science, or a related technical discipline; equivalent practical experience will be considered.
Direct experience working with enterprise customers in a technical, operational, or consultative capacity.
A track record of supporting enterprise-level technical sales and implementations end-to-end.
Strong background in software integrations, APIs, and data interoperability (HL7/FHIR preferred).
Familiarity with healthcare IT systems and interoperability standards (EHR/EMR, PACS, LIS) and hospital data environments.
Working understanding of U.S. healthcare systems, reimbursement models, and regulatory environments (HIPAA, FDA, CMS), and comfort operating in a regulated industry where compliance is non-negotiable.
Working knowledge of medical terminology and clinical workflows.
Demonstrated success working cross-functionally with product, engineering, customer-facing, and commercial teams.
Proficiency with CRM systems (e.g., Salesforce, HubSpot), analytics and reporting tools, demo environments, and Microsoft Office Suite.

Nice To Haves

Experience in digital health, healthcare SaaS, medical devices, diagnostics, or Software as a Medical Device (SaMD) — particularly sleep medicine, neurology, or physiologic monitoring.
Experience owning implementations, integrations, or workflow design.
Experience working with regulated products or FDA submissions.
Exposure to cloud architectures (AWS/Azure/GCP) or machine learning workflows.

Responsibilities

Serve as the technical subject matter expert across the full customer lifecycle, from technical discovery through implementation and expansion.
Partner with Sales on strategic opportunities, technical evaluations, and enterprise stakeholder conversations.
Lead technical discovery sessions that surface clinical, operational, workflow, integration, and security requirements.
Deliver customer presentations, workflow demonstrations, proof-of-concept activities, and executive business reviews.
Partner with Customer Support and Technical Services to accelerate customer time-to-value and adoption.
Translate customer goals, operational requirements, and technical constraints into scalable solution recommendations.
Design and document repeatable implementation, adoption, and expansion workflows.
Identify process gaps and workflow friction and address them.
Build the tools, playbooks, and technical assets that make repeatable commercial execution possible.
Work with Security teams and AI committees to provide documentation needed for health system approval.
Manage relationships with third-party solutions engineers, API providers, and integration partners (e.g., Redox), and stand up integrations.
Identify recurring customer trends, product gaps, and workflow opportunities across accounts.
Synthesize customer feedback into clear, actionable recommendations for Product and Engineering.
Prioritize commercial enablement work that supports market growth and customer outcomes.
Partner with commercial leadership to optimize systems, tools, and workflows across the customer journey.
Support administration, optimization, and adoption of commercial technologies — CRM, analytics, demo environments, and enablement tools (e.g., HubSpot).
Build dashboards and reporting for leadership visibility into customer health, adoption, and commercial performance.
Enable internal teams through training, documentation, and process standardization.
Act as a connector across Commercial, Product, Engineering, Clinical, and Operations.
Drive alignment on customer priorities, technical readiness, and commercialization strategy.
Influence how Beacon scales its customer experience without sacrificing technical or clinical rigor.