Senior Systems Engineering Manager, Operability

Fluence Energy•Houston, TX

5d•Onsite

About The Position

Fluence is seeking a Senior Systems Engineering Manager, Operability to lead the global Hypercare organization responsible for post-deployment technical stabilization, fleet operability, issue resolution, and continuous product improvement across Fluence's Battery Energy Storage System (BESS) portfolio. This role leads a multidisciplinary team of Systems Engineers and technical specialists focused on ensuring successful product deployment, customer adoption, operational readiness, and transition to long-term support organizations. The Senior Manager serves as the primary leader responsible for driving technical issue resolution, reducing deployment risk, improving fleet performance, and establishing closed-loop feedback mechanisms that accelerate product maturity and operational excellence. The ideal candidate combines strong systems engineering expertise, technical leadership, customer focus, and organizational influence to drive cross-functional execution across Product Engineering, Software, Quality, Manufacturing, Supply Chain, Delivery, Services, and Customer Success organizations.

Requirements

Bachelor's degree in Systems Engineering, Electrical Engineering, Mechanical Engineering, Computer Engineering, Software Engineering, or related technical discipline.
10+ years of engineering experience in complex technical systems and critical infrastructure environments.
5+ years of leadership experience managing engineering teams and technical programs.
Strong background in Systems Engineering, Reliability Engineering, Product Engineering, Fleet Engineering, Operability Engineering, or equivalent disciplines.
Demonstrated success leading cross-functional technical initiatives and driving organizational change.
Experience managing customer escalations and high-severity technical issues.
Strong understanding of: Systems Engineering Root Cause Analysis (RCA) Corrective Action Processes Reliability Engineering Product Lifecycle Management Risk Management
Excellent executive communication and stakeholder management skills.
Proven ability to influence organizations without direct authority.

Nice To Haves

Experience with Battery Energy Storage Systems (BESS), renewable energy systems, utility-scale power systems, industrial automation, data centers, aerospace, defense, or other mission-critical infrastructure.
Experience with reliability methodologies including: FMEA Fault Tree Analysis 8D CAPA Reliability Growth Analysis Weibull Analysis
Experience with requirements management, verification and validation, and engineering change management.
Experience using fleet analytics and reporting tools such as Power BI, SQL, Python, Tableau, or equivalent.

Responsibilities

Lead and continuously improve Fluence's Hypercare operating model and governance framework.
Establish Hypercare entry, readiness, and exit criteria across product platforms.
Own the technical stabilization process from deployment through substantial completion and operational handoff.
Prioritize resources and activities across multiple concurrent customer projects and global deployments.
Drive accountability across organizations to ensure timely issue resolution and closure.
Build, lead, mentor, and develop a high-performing team of Hypercare and Operability Engineers.
Establish organizational goals, KPIs, operating rhythms, and engineering best practices.
Drive a culture of ownership, accountability, systems thinking, and customer focus.
Support workforce planning, succession planning, technical development, and capability growth.
Serve as executive technical leader for critical customer issues and high-priority fleet events.
Lead cross-functional incident response efforts and recovery activities.
Establish escalation paths, communication plans, and executive reporting mechanisms.
Ensure containment, corrective actions, and permanent solutions are executed effectively.
Coordinate technical decision-making during complex operational events.
Own fleet-level operability and performance improvement initiatives.
Establish performance dashboards and fleet health monitoring processes.
Drive prioritization of the highest-impact technical and operational issues.
Establish a structured lessons learned process connecting deployment, operations, and product development.
Lead initiatives that improve product operability, serviceability, reliability, and scalability.
Partner with Product Management and Engineering leadership to influence future product direction.
Resolve technical ownership gaps and remove execution barriers impacting customers and projects.
Lead executive-level reviews related to product performance, deployment readiness, and fleet health.
Provide leadership visibility into emerging risks, mitigation plans, and strategic improvement initiatives.
Establish enterprise-wide lessons learned and knowledge management processes.
Drive integration of Hypercare findings into Fluence's Product Development Process (P2D).
Develop standards, technical playbooks, troubleshooting guides, and engineering best practices.
Promote continuous improvement across engineering and operational organizations.