Senior Systems Engineer, Productivity Engineering

Okta•San Francisco, CA

9h•$104,000 - $161,000

About The Position

As a Senior Systems Engineer at Okta, you will be at the heart of how our global workforce communicates, collaborates, and creates. You won’t just be "keeping the lights on"; you will be responsible for architecting workflows, securing our ecosystem, and ensuring that our stack - from Google Workspace to Slack and Gemini - works seamlessly for every employee, everywhere. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

Requirements

Proven deep experience managing enterprise-level Google Workspace (DNS, mail routing, Vault, DLP) and administrative experience with tools such as Slack, Asana, Jira, ServiceNow, and Smartsheet.
Practical experience managing and deploying Gemini and other AI-driven productivity interfaces within a corporate framework.
Possess complete knowledge of SaaS principles, API integrations, and RBAC security best practices, acting as the fully qualified professional to resolve complex issues creatively.
Experience working in a fast-paced environment supporting a distributed, global company.
A track record of implementing "least privilege" access models and driving standards in usage and best practices.
Proficiency in Apps Script, Python, or Bash to manage large-scale migrations or system integrations.
Excellent verbal and written skills to lead training and influence standard usage across the org.
Enhance networks with senior internal partners who may be unfamiliar with SaaS technicalities and use persuasion to align stakeholders on new processes.
Assist leadership with forming teams that have a diverse mix of perspectives, provide specific, actionable, and timely feedback to peers, and demonstrate resilience under pressure.
Requires 5+ years of related experience in a professional role.
5+ years in endpoint engineering with a focus on Apple platforms at enterprise scale.
A strong understanding of Windows and Linux operating systems; you aren't just a "Mac person",you understand how to apply engineering principles to any OS.
Deep expertise in Jamf Pro.
Familiarity with Microsoft Intune or other cross-platform MDM/UEM solutions is a significant plus.
Proficiency in Bash, Python, Go, or Swift (PowerShell experience is a bonus).
Experience with Git, GitHub Actions, Terraform, or similar CI/CD frameworks.
Understanding of ADE/DEP, MDM protocols, and platform-specific hardening (e.g., BitLocker, FileVault, LUKS).
Familiarity with SAML and OIDC and how they integrate with endpoint authentication.

Responsibilities

Administer and optimize our core productivity suite, including Google Workspace, Gemini, Slack, Asana, Smartsheet, and other tools.
Lead the deployment, management, and troubleshooting of enterprise AI tools (specifically Gemini), ensuring they are integrated safely and effectively into daily workflows.
Create technical documentation and partner with cross-functional teams to drive adoption and best practices for productivity tools through effective training and support.
Act as a Tier 3 escalation point for complex technical issues, supporting a fast-paced, 24/7 global environment from one of our US hubs.
Responsible for the complete lifecycle management of multiple enterprise SaaS applications.
Define and enforce global standards for tool usage, security permissions, and data governance.
Consistently look for root-cause trends while solving platform problems, devising solutions based on limited information and adapting existing approaches to resolve unusual SaaS circumstances.
Identify manual bottlenecks and use APIs or scripting to automate repetitive administrative tasks.
Independently draw out meaningful insights from system data to own and deliver quarterly goals on time with a high standard of quality.
Own the global macOS and iOS fleet using Jamf Pro, overseeing enrollment, configuration profiles, and application deployment.
Contribute to the management and security of Windows (via Intune/Autopilot) and Linux endpoints as the program evolves, ensuring a consistent security posture across all OS types.
Administer open-source tools (Munki, Santa) and lead evaluations of emerging platforms like FleetDM to enhance cross-platform fleet visibility.
Ensure endpoints meet NIST, CIS, and STIG standards. Partner with Security teams to respond to vulnerabilities across the entire fleet.
Apply an IaC mindset to device management using code-based workflows (e.g., Terraform, Ansible, or Jamf API). Build and maintain CI/CD pipelines to ensure repeatable, scalable, and automated deployments regardless of the OS.
Act as a primary feedback loop for Okta’s internal product teams. Test new features in production and influence the product roadmap based on operational data.
Provide Tier 3 escalation support for global IT teams and participate in an on-call rotation.