Senior Systems Engineer

Onto Innovation•Milpitas, CA

19d•$128,000 - $192,000

About The Position

Onto Innovation is seeking a highly motivated, detail-oriented NPI (New Product Introduction) Service Systems Engineer to drive service readiness for semiconductor inspection and metrology product launches. The role works within a cross-functional, international team that includes R&D, Marketing, Manufacturing, and Field Service, bridging development engineering and field service to ensure products are serviceable and supported for deployment and maintenance in high-volume fab environments. The engineer will develop system-level expertise across inspection and metrology products that use a range of optical technologies, participate in the manufacturing pilot line with an emphasis on serviceability, qualify service documentation, and deliver early training to field service, installation, and training teams. Travel is required, up to and potentially exceeding 25%, for remote-site product development, early customer engagements, and high-level field escalations.

Requirements

Bachelor’s degree in Engineering, Computer Science, Physics, or a related technical field.
At least 5 years of experience in systems engineering, service engineering, or NPI roles; semiconductor capital equipment experience is preferred.
Excellent communication and cross-functional collaboration skills.
Proactive self-starter and team player able to lead and complete complex projects efficiently.
Strong problem-solving and creative skills, with sound decision-making based on accurate, quantitative, and timely analyses.
High attention to detail and ability to thoroughly document work.
Strong understanding of the product development lifecycle and service engineering principles.
Experience with diagnostics, troubleshooting, and technical documentation.
Willingness to travel up to 25% or more for field support and training.

Nice To Haves

Experience with hardware/software systems in semiconductor, medical devices, or related industries.
Familiarity with PLM systems, service documentation platforms, and training development tools.
Ability to thrive in a fast-paced, dynamic environment with shifting priorities.

Responsibilities

Collaborate with cross-functional teams to define and communicate service requirements early in the product lifecycle.
Influence product design to improve field serviceability, diagnostics, and maintainability.
Develop and execute a service readiness plan aligned with product launch timelines.
Create and validate troubleshooting guides, installation manuals, maintenance procedures, and repair instructions.
Optimize preventive maintenance processes for efficiency and reliability.
Work with supply chain and engineering to define spare-parts lists, part numbers, and stocking strategies, and ensure parts are available at product release.
Perform hands-on testing to qualify products and provide feedback on tool performance and serviceability.
Validate calibrations, diagnostic tools, error-reporting mechanisms, and service specifications.
Ensure cost-of-service goals are met and understood.
Collaborate with service sales and marketing to develop service strategy and service product offerings.
Coordinate customer-site beta support plans with engineering, supply chain, ramp, and field service teams.
Develop initial training curricula for early support teams, including field service, ramp, and TPS.
Conduct Train the Trainer sessions and assist in developing full training courses for global deployment.
Support beta shipments to validate service processes and gather feedback.
Provide on-site support for new-product escalations, particularly during early customer engagements.
Liaise between field teams and engineering to resolve complex service issues and drive continuous improvement.
Incorporate lessons learned into final service strategy and documentation.