Senior Systems Engineer

Lyra Technology Group•San Francisco, CA

10d•Hybrid

About The Position

People 1st IT, part of Lyra Technology Group, is seeking an experienced Level 3 Engineer / Senior Systems Engineer for a senior technical role in a managed services environment. The role focuses on project implementation, infrastructure improvements, migrations, advanced troubleshooting, and technical escalations. The engineer owns complex projects from planning through implementation, works directly with clients, coordinates with vendors, documents environments, and supports other technicians as an escalation resource. The position involves planning and delivering client infrastructure projects; leading Microsoft 365 and other cloud migrations; designing, deploying, migrating, and troubleshooting Windows Server and Active Directory environments; and implementing cloud, collaboration, networking, security, backup, and disaster recovery solutions. The engineer also performs infrastructure assessments, recommends improvements, coordinates third-party partners, maintains detailed technical documentation, and communicates clearly with technical and non-technical client contacts. The role is based in the San Francisco Bay Area and operates on a hybrid basis, with occasional onsite client work throughout the region. The stated base compensation range is $135,000–$150,000. The successful candidate will take responsibility for projects end-to-end, from assessing existing environments and developing implementation plans through execution, testing, documentation, and handoff to the support team.

Requirements

Several years of senior-level IT infrastructure experience, preferably within an MSP environment.
Ability to independently manage technical projects with limited supervision.
Strong experience with several of the following: Microsoft 365 administration; Microsoft Entra ID / Azure AD; Exchange Online; SharePoint and OneDrive; Microsoft Teams; Windows Server; Active Directory, Group Policy, DNS, and DHCP; Microsoft Azure; Hyper-V and/or VMware; Microsoft Intune / endpoint management; endpoint security / EDR solutions; firewalls, switches, VLANs, VPNs, and wireless networking; VOIP systems; backup and disaster recovery platforms; remote monitoring and management platforms; MSP documentation and ticketing systems; and domain, DNS, SSL, and certificate management.
Strong troubleshooting skills across servers, cloud platforms, networks, and endpoints.
Comfort working directly with executives, managers, vendors, and client IT contacts.
Strong written and verbal communication skills.
Ability to prioritize multiple client projects and technical issues simultaneously.
Reliable transportation and ability to occasionally travel to client locations in the Bay Area.

Nice To Haves

Experience in an MSP environment.
Experience independently completing Microsoft 365 migrations; server and Active Directory migrations; file server and SharePoint migrations; office relocations and new-site deployments; firewall and network replacements; Wi-Fi deployments; cloud migrations; backup and disaster recovery implementations; infrastructure upgrades; tenant-to-tenant migrations; and security and identity improvements.
Experience with Ubiquiti / UniFi environments.

Responsibilities

Plan and execute client IT infrastructure projects from beginning to completion.
Lead Microsoft 365 migrations, tenant configuration, and related cloud projects.
Design, deploy, migrate, and troubleshoot Windows Server and Active Directory environments.
Perform server migrations and upgrades, virtualization projects, and infrastructure modernization.
Implement and support Microsoft Entra ID, Microsoft 365, Exchange Online, SharePoint, Teams, and OneDrive.
Design and troubleshoot networks, including firewalls, switches, wireless infrastructure, VLANs, VPNs, and site-to-site connectivity.
Deploy and maintain backup and disaster recovery solutions.
Perform advanced troubleshooting and serve as an escalation point for Level 1 and Level 2 technicians.
Perform client infrastructure assessments and recommend technical improvements.
Coordinate with third-party vendors, ISPs, software providers, and other technology partners.
Assist with critical incidents and complex technical issues when necessary.
Maintain accurate technical documentation, diagrams, credentials, configurations, and project notes.
Create implementation plans, migration plans, and project documentation.
Communicate technical issues and recommendations clearly to technical and non-technical client contacts.
Participate in occasional onsite client work throughout the Bay Area.
Assess existing environments, develop implementation plans, coordinate resources, execute and test solutions, document work thoroughly, and hand off completed projects to the support team.