Senior Systems Engineer

Salesforce•Indianapolis, IN

10d

About The Position

The Senior Systems Engineer is an individual-contributor Service Manager for Financial Systems, serving as the hands-on subject matter expert responsible for the operational stability, performance, compliance, and continuous optimization of enterprise financial systems, including Workday Financials, Vertex, Blackline, Revpro, and other SaaS applications. The role partners with Finance, Accounting, Procurement, Tax, and Treasury stakeholders to understand system issues, gather requirements, and turn them into technical solutions. The role also leads and mentors systems engineers and supports high availability, reliability, and performance of core ERP systems against defined service-level agreements and KPIs. It owns high-priority incident resolution and root-cause analysis, Level 2/Level 3 support, and coordination of user acceptance testing for bugs and enhancements. The position ensures financial systems meet internal controls, SOX, privacy, and statutory reporting requirements; oversees access governance, role-based access control, and segregation of duties; and regularly tests and updates disaster recovery and business continuity plans.

Requirements

12+ years of experience in software engineering and operations.
Proven service ownership of Financial ERP systems, especially Workday, Vertex, and other SaaS applications supporting Finance business processes.
Operational background in IT Service Management frameworks, incident/problem/change management, API/integration support, and root-cause analysis.
Expertise in at least one Finance business process: Record to Report, Source to Pay, or Plan to Perform.
Experience with multiple integration technologies, such as MuleSoft and Workday integrations including Studio and Orchestrations.
Experience leading a global team working across multiple time zones.
A related technical degree.
Excellent communication and interpersonal skills, with the ability to collaborate with technical and non-technical stakeholders.

Responsibilities

Own the end-to-end operational stability, performance, compliance, and optimization of financial systems including Workday Financials, Vertex, Blackline, Revpro, and other SaaS applications.
Partner with Finance, Accounting, Procurement, Tax, and Treasury stakeholders to understand system pain points, gather requirements, and translate them into technical solutions.
Lead and mentor systems engineers to support high availability, reliability, and optimal performance of core ERP systems against defined SLAs and KPIs.
Own resolution of high-priority financial systems incidents and conduct root-cause analysis to prevent recurring failures.
Provide hands-on Level 2 and Level 3 support and coordinate user acceptance testing for system bugs and enhancements.
Ensure financial systems comply with internal controls, SOX, data privacy regulations, and statutory financial reporting standards.
Monitor user access governance, role-based access control, and segregation of duties to mitigate fraud and security vulnerabilities.
Regularly test and update business continuity and disaster recovery plans for mission-critical financial databases and applications.