Senior Systems Engineer

AIS•North Las Vegas, NV

11d•$72,000 - $95,000•Onsite

About The Position

Join the AIS team as a Senior Systems Engineer and embark on an exhilarating journey where you'll be the ultimate problem-solver, supporting and communicating with a diverse range of clients, and resolving their technology challenges. At AIS, we believe in providing exceptional service that our clients will fall in love with. As a Senior Systems Engineer, you will play a pivotal role in planning, building, and supporting AIS Managed Network Services client environments. Are you ready to deliver top-notch client service, challenge the status quo, and elevate the customer experience? If you're passionate about technology and thrive in a dynamic environment, this is the perfect opportunity for you to shine! The Purpose of this role is to plan, build and support AIS Managed Network Services client environments while providing service they’ll fall in love with. The Senior Systems Engineer is a critical member of our core MNS team responsible for exemplifying our culture, troubleshooting and installing various technology, and assisting clients with their technological needs.

Requirements

5+ years IT support experience, with proven experience configuring physical and virtual servers is required
Strong network troubleshooting skills - experience configuring/managing switches and firewalls is required
Experience working with Current MS environments is required
Ability to lift and carry 50 lbs. occasionally
Travel to client sites as required

Nice To Haves

MAC OS is a plus
Copier/Printer experience is a plus
Telecommunications experience is a plus
Prior experience at a Managed Service Provider is highly desired
Willingness to continue training and develop new skills

Responsibilities

Provide outstanding problem resolution in a proactive way
Ensure 100% of unresolved Service Tickets are escalated and reported to the correct individual
Achieve customer satisfaction greater than 95% per survey responses
Cooperatively interact with OE (Office Equipment) and Telecom teams to provide total solutions
Deliver first-class client service via telephone, remote access, and onsite.
Provide support and troubleshooting to resolve technical problems.
Respond timely to requests for IT service/support tickets assigned.
Lead client projects and client onboarding/offboarding as assigned.
Provide full documentation of work completed and maintain customer network documentation.
Alert Managed IT Services Manager and/or TAM/vCIO as appropriate for escalation, emergency service, and business opportunities.
Communicate with clients as needed to resolve support issues.
Participate in regularly scheduled and impromptu team meetings.
Troubleshoot, install, and maintain equipment at client locations.
Contribute to developing client IT strategies.
Assist Help Desk Technicians, Field Technicians, and Field Engineers with support issues that require escalation as directed by the Managed IT Services Manager and/or VP of Service Operations.
Always maintain positive client relations, reporting any potential client dissatisfaction to the Managed IT Services Manager.
Participate in an on-call rotation as required.
Serve as the technical lead on server, workstation, and infrastructure projects