Senior Systems Engineer (Hybrid)

CareFirst•Baltimore, MD

1d•Hybrid

About The Position

Supports the stability, integrity, and continuous improvement of enterprise business applications that support Provider Information and Business Operations. Serves as a technical resource for Salesforce-based applications, system integrations, and business processes by analyzing system capabilities, supporting production issues, identifying opportunities for automation and process improvement, and ensuring data integrity across integrated healthcare systems. Collaborates with business and IT partners to design, implement, and support scalable solutions that meet operational and regulatory requirements. This role is for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model, spending a portion of their week at home and a portion at a CareFirst location based on business needs and work activities/deliverables.

Requirements

Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
5 years software, hardware and/or systems engineering related experience.
Knowledge of programming languages and web based technologies.
Proficient in Microsoft Office applications.
Ability to collaborate to solve technical problems across teams.
Excellent communication skills both written and verbal.
Must be eligible to work in the U.S. without Sponsorship.

Nice To Haves

Salesforce BA Certification
Salesforce Developer Certification
Salesforce Admin Certification
ITIL Foundations v3 within 180 Days

Responsibilities

Supports, monitors, and optimizes Salesforce and enterprise healthcare applications that support Provider Information business.
Monitors scheduled jobs, system interfaces, and provider data processing to ensure successful execution.
Investigates job failures, application issues, and data discrepancies; performs root cause analysis; and collaborates with business and IT partners to ensure system stability, data integrity, and timely processing across integrated systems.
Develops and implements solutions to prevent recurring application and data issues.
Troubleshoots production incidents, analyzes processing failures, performs root cause analysis, coordinates issue resolution with cross-functional teams, and supports continuous process improvement.
Supports application configuration, system enhancements, automation initiatives, and system integrations.
Assists with implementing business requirements and validating changes to improve operational efficiency and business processes.
Evaluates new system capabilities by analyzing business requirements, participating in solution design, validating system performance, and supporting implementation of Salesforce and enterprise healthcare application enhancements.
Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff.
May lead a team of matrixed resources.