Senior Systems Engineer

Cox Communications•Atlanta, GA

10d•Hybrid

About The Position

We are seeking highly skilled system engineers for the observability and resilience team. Individuals should be well versed in a variety of technical infrastructure and engineering capabilities and keenly focused on understanding and improving observability and resilience. We are focused on AI, automation and determined to continuously drive efficiencies in our incident response. This individual should be focused on establishing spec driven standards for operations generally and for observability specifically. You will form strong relationship with our engineering teams and build, curate and champion effective patterns for observability adoption. We currently work with Cloudwatch, New Relic, Solarwinds, Splunk and rely heavily on Pager Duty and Service Now ITOM for ingestion. We are not seeking users of these tools. We are seeking thought leaders, owners, developers, enablers – emphasis on back end, adoption and user experience. It is our vision to transform the team from implementers of monitoring to technology leaders; experts in their trade. We will be experts in our tools and drive innovation and adoption. This role will deliver new capabilities, using AI to develop new tools and new ways to seamlessly adopt the enterprise toolset. You will champion new tools and methods. You will develop and own relationships with engineering teams. You will ensure that our key assets are fully observable and you will help develop automated responses to common issues driving down the time to notice an issue, and crushing the time between recognition and resolution using innovative capabilities. You will be in rapidly changing, uncertain conditions. AI is changing everything. You must thrive in a challenging and ever evolving environment. We are in the greatest time ever to be a serious, battle-hardened operator. For the first time, we can specify how the operations harness is to be used while software is being developed. If you are excited about that and seeking a challenge creating, enabling and championing world class observability and response, bring it!!! We are seeking a skilled and detail-oriented IT Monitoring Engineer to join our team. In this role, you will leverage tools such as ServiceNow ITOM, SolarWinds, and New Relic to ensure seamless monitoring and automation of our IT infrastructure. You will be responsible for administering monitoring tools, writing synthetic testing scripts, automating alert responses, and documenting monitoring solutions. This is a critical role that requires strong technical expertise, communication skills, and the ability to collaborate with cross-functional teams.

Requirements

Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 16 years’ experience in a related field
Focus on Service Now ITOM, Discovery, CSDN as the hub of observability and reactivity.
Professional experience optimizing the integration and flow of monitoring and ITIL systems.
Hands-on with enterprise tooling such as Cloudwatch, New Relic, SolarWinds, Splunk, PagerDuty, and ServiceNow ITOM—as a builder and integrator
Professional experience with writing synthetic tests in Python, Ruby or JavaScript for Playwright Puppeteer or Selenium.
Distributed systems expertise and understanding of failure modes
Deep observability experience —instrumentation, metrics, logs, traces, and alerting at scale
Experience building internal platforms , developer tools, or automation that scales
Git/version control and CI/CD pipeline experience
Infrastructure as code and API design experience
Track record eliminating toil through intelligent automation
Production ownership experience (on-call, incident response, observability)
Systems thinking mindset —understanding how components interact at scale
Eager to dig into problems and bring proposed solutions to group discussion
Open to feedback and able to creatively adapt multiple ideas into solutions
Strong technical writing including high and low-level diagramming techniques
Analytical skills and careful attention to detail

Nice To Haves

You will create and develop key relationships with our engineering teams.
You will drive a roadmap to enable and govern solid patterns for observability and resilience.
Work with cutting-edge LLM technology to solve real production and observability problems.
Help define that standard.
Grow into technical acumen, work with leadership across all levels, and shape observability and reliability strategy.

Responsibilities

Deliver new capabilities, using AI to develop agentic flows and new ways to seamlessly adopt the enterprise toolset
Champion new tools and methods across the organization
Develop and own relationships with engineering teams
Ensure that our key assets are fully observable
Build automated responses to common issues, driving down the time to notice an issue and crushing the time between recognition and resolution
Establish spec-driven standards for operations and observability
Reimagine how we detect, triage, and respond to incidents at scale
Experiment with new approaches to observability, monitoring, and alerting
Define what modern observability and response engineering looks like for our organization
Administer monitoring tools
Write synthetic testing scripts
Automate alert responses
Document monitoring solutions

Benefits

health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
flexible vacation with pay
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually
bereavement leave
time off to vote
jury duty leave
volunteer time off
military leave
parental leave