Senior Systems Engineer

Continuserve•San Jose, CA

10d•Hybrid

About The Position

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources, and technology services. We have deep category knowledge and deliver personalized service to help businesses impact their bottom line daily. We provide strategies that streamline and strengthen operations in today’s fast-paced environment. We Are Built for the Pace of Possibility. Our MSP team specializes in providing IT Services, IT Support on premise or remote, COLO support, IT consulting, Cloud hosting, and cloud services. Our team is comprised of experts in infrastructure, applications, business processing, and project management. Our clients include high-tech start-ups, small to mid-sized companies, large enterprises, and local branches of well-known global titans. Within our MSP division, you'll work in an environment that fosters and rewards creativity and ingenuity. We're looking for bright and energetic people to complement our growing and dynamic team. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not just be cubby-holed at a single employer. We have an immediate opening for a Senior Systems Engineer to support our San Jose and Bay Area customers. This role requires on-site work at client locations approximately 70–80% of the time. The Senior Systems Engineer will be responsible for overseeing day-to-day technology infrastructure at client sites and via remote support to support a wide array of customers and their operational and technology needs.

Requirements

5+ years of experience with administering, configuring, optimizing, and maintaining Windows-based networks and servers.
Strong experience with Active Directory, Exchange, Office 365 administration, and Windows security.
Hands-on experience with firewalls, switches and wireless access points (Cisco Meraki, HP, Dell SonicWALL, Fortinet).
Hands-on experience with heavily virtualized environments (VMware, Hyper-V).
Hands-on experience with physical servers (HP, Dell).
Hands-on experience with on-premises and cloud-based backup solutions (Axcient, Barracuda, Datto, Dell Druva), cloud-based email systems (O365, Intermedia, GoDaddy, G-Suite).
Hands-on experience with Email Security Solutions (Proofpoint, Barracuda).
Hands-on experience with cloud managed EDR and XDR solutions (SentinelOne, TrendMicro)
Hands-on experience with ticket systems and RMM tools (ConnectWise, Barracuda, N-Able).
Hands-on experience with the cloud VoIP solutions (intermedia, RingCentral, 8x8)
Self-motivated and able to work with limited supervision, and excellent time management.
Strong communication and customer service skills.
5+ years’ experience working in information technology is required.

Nice To Haves

CCNA or equivalent network experience is desired.
MSCE or equivalent server experience is desired.
Technical Certifications a definite plus.
A.S. or B.S. in information systems or related field is preferred.

Responsibilities

Provide day to day support of client networks, servers, storage, and overall infrastructure.
Maintain our clients' IT infrastructure both remotely and at customer site(s) when needed.
Help architect and implement a wide range of IT projects, such as high-availability, virtualization, and cloud services.
Be the escalation path for issues that desktop engineers or helpdesk staff are not able to resolve.
Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments, and provide world-class customer service.
Troubleshoot and resolve network and system issues, remote or on premise as needed.
Positively and professionally represent the face of the company with our clients.