Senior Systems Engineer

Kraken Community Iceplex•Seattle, WA

12d•$93,500 - $110,000•Onsite

About The Position

The Senior Systems Engineer owns and advances the design, reliability, security, and documentation of Climate Pledge Arena’s networks and core systems while supporting general IT operations, staff, and events. The role supports the IT team and business partners in serving approximately 1.5 million visitors and more than 190 public events annually, including providing pre-event, during-event, and post-event support. Working directly with the Sr. Director of Technology, the engineer scopes, implements, and leads IT projects and technology strategies aligned with business and operational needs. The position gathers requirements and designs, integrates, and supports reliable, secure, and scalable solutions; serves as an escalation point for complex and critical issues; and provides technical guidance, coaching, and knowledge sharing to team members. The engineer also maintains procedures and documentation, supports arena and third-party tenant systems, and builds relationships with vendors and business groups to identify and integrate appropriate technologies. This is a full-time, exempt role based at the Climate Pledge Arena corporate office in Seattle. The schedule must be flexible to support live events and maintenance, including evenings, weekends, and holidays on occasion. Minimal travel of less than 5% may be required. The position involves frequent bending, lifting 20–60 pounds, sitting, crawling, exposure to external elements, and extensive walking through the building, including inclines. The expected base pay range is $93,500–$110,000, depending on experience and other job-related factors.

Requirements

At least 6 years of experience in technology administration roles, including deploying, upgrading, and maintaining systems such as POS, virtual environments, monitoring, backups, network and system security, Windows and Apple operating systems, and mobile devices.
Cisco network certification or an equivalent combination of education and experience.
Demonstrated ability to understand, deploy, and manage complex hyperconverged architecture, including VRF, QoS, PTP, multicast, Catalyst Center, and NAC.
Experience managing Microsoft 365, Azure, Intune, and other back-office technology, including CRM, HCM, finance, and security systems, with user governance and policy management.
Strong verbal and written communication skills, including the ability to present ideas and concepts and describe and document issues and their solutions.
Highly organized and detail-oriented; resourceful, a quick learner, able to manage multiple projects, adapt, and work under pressure to meet deadlines.
High degree of personal integrity and ability to put the interests of the company first.
Strong communication and cross-organizational collaboration skills.
Availability to support live events, including evenings, weekends, and holidays on occasion, and off-hours maintenance windows as needed.
Ability to meet the physical demands described, including frequent bending, lifting 20–60 pounds, sitting, crawling, and extensive walking through the building.

Nice To Haves

Experience with large-scale events in an arena or venue of similar size.
Bachelor’s degree in an IT field, or an equivalent combination of education and experience.

Responsibilities

Support the IT team and business partners in serving approximately 1.5 million visitors and more than 190 public events each year.
Provide pre-event, during-event, and post-event support, ensuring excellent customer service to event clients and guests.
Work with the Sr. Director of Technology to scope, implement, and lead IT projects and software and equipment strategies, from design through implementation and support.
Gather and translate requirements from clients, leadership, and teams into reliable, secure, and scalable technology solutions.
Support help desk and event staff; serve as an escalation point for complex and critical issues; and assist with team training, technical guidance, coaching, and knowledge sharing.
Continuously improve team procedures and practices and maintain clear documentation to improve performance and reliability.
Assist with deployment, integration, and support of arena and third-party tenant systems, including systems for arena operations and maintenance, guest experience, food and beverage, and retail.
Build and maintain relationships with vendors and business groups across the enterprise to understand challenges and opportunities and help select and integrate appropriate technologies.
Collaborate with and assist One Roof Sports & Entertainment and/or Oak View Group ventures on technology.

Benefits

Company-paid medical, dental, and vision insurance, including premiums for eligible enrolled dependents.
Company-paid life insurance and short- and long-term disability insurance.
401(k), with pre-tax and Roth options and company matching up to 4%.
Kraken ticket stipend and employee-only presale opportunities for non-Kraken events.
15 vacation days, 10 personal holidays, and accrued sick time.
At least 10 paid holidays per year.
Paid parental leave.
Monthly cell phone stipend.
Company-paid local transit card.
Complimentary arena garage parking.
Employee meal perks.
Company-paid employee assistance program and Headspace subscription.
Company-wide recognition platform.
Flexible spending accounts and voluntary accident, critical illness, and hospital indemnity insurance are available.
Discounts at Kraken Team Stores, Kraken Community Iceplex, 32 Bar & Grill, and other partners.