Senior Systems Engineer

Oracle • Nashville, TN

9d • Onsite

About The Position

Oracle Health is seeking a Senior Systems Engineer to join its Citrix Support team in Nashville, Tennessee. The role supports production Citrix environments used to deliver clinical applications to healthcare organizations and helps maintain reliable access to systems that support patient care. The engineer troubleshoots complex issues independently and collaboratively, providing customer support, incident response, proactive monitoring, and planned changes. The position is full-time and based in Nashville; relocation assistance is offered.

The engineer owns incidents, service requests, and customer escalations involving Citrix application access, sessions, performance, and stability. Responsibilities include investigation and resolution, customer communication, root-cause analysis, environment monitoring, planned software installations and changes, customer go-live support, and collaboration with Engineering, Technical Account, and Infrastructure teams. The role also contributes to documentation, team mentoring, operational improvements, automation, compliance, security, and service availability. Participation in a regular on-call rotation is required during assigned coverage periods.

Requirements

• Experience supporting enterprise Citrix environments and Windows Server systems.
• Ability to investigate complex technical issues, exercise sound judgment during service disruptions, and work effectively independently and within a team.
• Working knowledge of Active Directory, Group Policy, and networking fundamentals relevant to Citrix support.
• Strong customer communication and technical documentation skills.
• Ability to manage competing priorities while maintaining ownership of customer issues.

Nice To Haves

• Citrix certification, such as CCA-V or CCP-V, or equivalent demonstrated hands-on expertise.
• Experience using Citrix tooling to investigate session performance, logon delays, and application availability.
• Experience troubleshooting Citrix user profiles and policies.
• PowerShell scripting experience for troubleshooting, data collection, or operational automation.
• Familiarity with ITIL incident, problem, and change-management practices.
• Experience supporting healthcare applications or other production systems requiring high availability.

Responsibilities

• Own incidents, service requests, and customer escalations related to Citrix application access, sessions, performance, and stability; maintain clear documentation and communicate through resolution.
• Participate in a regular on-call rotation during assigned coverage periods and respond promptly to troubleshoot, restore service, or reduce customer impact.
• Resolve issues or escalate them to the appropriate team after thorough investigation, documenting findings and providing a clear handoff.
• Conduct root-cause analysis and manage recurring problems to prevent repeat incidents and improve service reliability.
• Monitor production environments, investigate alerts and performance trends, and proactively remediate issues before they affect customers.
• Plan and implement customer-requested software installations, upgrades, configuration changes, and planned maintenance in supported Citrix environments.
• Prepare change plans covering impact assessment, testing, implementation, validation, and backout procedures, and follow established change-management and approval processes.
• Support customer go-live activities by coordinating technical readiness, validation, and issue resolution.
• Collaborate with Engineering, Technical Account teams, and Infrastructure teams to resolve issues and deliver operational improvements.
• Develop and maintain technical documentation, troubleshooting guides, and operational runbooks.
• Cross-train and mentor team members to strengthen shared expertise, improve coverage, and reduce reliance on individual subject matter experts.
• Improve support tools, processes, and automation to reduce operational effort.
• Support operational compliance, security, and service availability initiatives through established procedures and technical improvements.

Benefits

• Relocation assistance
• May be eligible for bonus and equity
• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance for employees, spouses, and children
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off, including flexible or accrued vacation depending on employee eligibility and position
• 11 paid holidays
• Paid sick leave
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal benefits
• Voluntary auto, homeowner, and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed