Senior Systems Engineer (MSP)

Visits

18h•Hybrid

About The Position

Join a leading MSP in a collaborative, high-energy environment Fast growing company with a team that empowers clients through technology Are you a Senior Systems Engineer , ideally one with MSP or broad experience, good commercial skills and a passion for customers? We’d love to hear from you—come and explore the opportunity to join our dynamic team! About VISITS We’re a national Managed IT and Cyber Security Services Provider with our head office on St Kilda Road, Melbourne. Our clients are mid-sized to small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support. We have a reputation for achieving exceptional technology and business outcomes and providing stand-out customer experiences, delivered by a respected, capable and growing national team. Your Role The day-to-day responsibilities will see you consult, implement, manage and support our clients on a broad range of technologies. You will be performing a variety of technical work across projects/changes, problems/incidents and a broad range of technology requests. You will build strong, trusted relationships with clients by understanding their business needs and technology landscape. You will also cultivate strong, collaborative relationships within your team.

Requirements

5+ years of relevant experience
Experience at another Managed Services Provider working with mid-market organisations.
Microsoft 365 including Exchange Online, Teams, SharePoint
Entra ID
Microsoft 365 security (Defender for Endpoints, Cloud, DLP, CA policies)
Microsoft Azure
Microsoft Intune including Autopilot
Networking (switching, WiFi and Firewalls from Sophos, Dell, Cisco or Ubiquiti)
Communicate clearly, work collaboratively and are dedicated to delivering quality service, with a strong commercial mindset.
Current formal certifications in many of the technologies noted above, particularly in relation to Microsoft (Microsoft Certified and Microsoft 365 Certified).
Excellent communication and interpersonal skills and a genuine passion for how technology can make a difference.
Comfortable working both independently and with others, enjoy solving problems creatively and bring a curiosity for learning and a willingness to share your knowledge.
Full driver’s license
Australian Citizen/Permanent Resident
Completing a Criminal History Clearance Check and a security background check.

Nice To Haves

Copilot Studio / Copilot Agents
Azure Virtual Desktop (AVD)
Cyber security tools and frameworks
Windows Server
Server hardware, storage and virtualisation (eg, Dell, VMWare, HyperV etc)

Responsibilities

Consult, implement, manage and support our clients on a broad range of technologies.
Performing a variety of technical work across projects/changes, problems/incidents and a broad range of technology requests.
Build strong, trusted relationships with clients by understanding their business needs and technology landscape.
Cultivate strong, collaborative relationships within your team.

Benefits

Competitive salaries
Plenty of employee-focussed benefits
Personalised training and professional development plan to assist with their career progression
Breakfast, snacks and light lunches supplied
Cafe-quality coffee machine
Located close to public transport
Great team culture
Regular social gatherings, including Friday Night Drinks
Novated leasing, including FBT-free leasing of electric cars (where eligible).
Savings on IT equipment and home NBN, which you get at cost.
Access to company cars.
Optional participation in charity and fundraising events for mental health and similar causes.