Senior Systems Engineer

Salesforce•Dallas, TX

About The Position

As an Individual Contributor (IC) Service Manager for Financial Systems, the Senior Systems Engineer is the hands-on subject matter expert responsible for the end-to-end operational stability, performance, compliance, and continuous optimization of enterprise financial systems, including Workday Financials, Vertex, BlackLine, RevPro, and other SaaS applications. The role partners with Finance, Accounting, Procurement, Tax, and Treasury stakeholders to understand system pain points, gather requirements, and translate them into actionable technical solutions. The position leads and mentors systems engineers, supports high availability and performance of core ERP systems, and ensures defined SLAs and KPIs are met. It owns resolution of high-priority incidents, conducts root cause analysis, and provides Level 2/Level 3 support. The role also coordinates user acceptance testing for system bugs and enhancements, ensures financial systems meet internal controls and compliance requirements, oversees access governance and security controls, and maintains disaster recovery and business continuity plans for mission-critical financial systems.

Requirements

12+ years of experience in software engineering and operations.
Proven track record of service ownership of Financial ERP Systems, especially Workday, Vertex, and other SaaS applications supporting Finance business processes.
Operational background in IT Service Management frameworks, incident/problem/change management, API/integration support, and root-cause analysis.
Expertise in at least one Finance business process: Record to Report, Source to Pay, or Plan to Perform.
Experience with multiple integration technologies, such as MuleSoft and Workday integrations (Studio, Orchestrations, etc.).
Experience leading a global team working across multiple time zones.
A related technical degree.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.

Nice To Haves

A keen eye for innovation, operational excellence, and automation.

Responsibilities

Own end-to-end operational stability, performance, compliance, and continuous optimization of enterprise financial systems.
Partner with Finance, Accounting, Procurement, Tax, and Treasury stakeholders to identify system pain points, gather requirements, and develop technical solutions.
Lead and mentor systems engineers, supporting high availability, reliability, and optimal performance of core ERP systems while meeting SLAs and KPIs.
Own the resolution of high-priority incidents affecting financial systems and conduct root cause analysis to prevent recurring failures.
Provide hands-on Level 2 and Level 3 support and coordinate user acceptance testing for system bugs and enhancements.
Ensure financial systems adhere to internal controls, SOX compliance, data privacy regulations, and statutory financial reporting standards.
Monitor user access governance, Role-Based Access Control, and Segregation of Duties to mitigate fraud and security vulnerabilities.
Regularly test and update business continuity and disaster recovery plans for mission-critical financial databases and applications.