Senior Systems Engineer

Chenega Agile Real-Time Solutions•Springfield, VA

21d•$144,800 - $180,000•Remote

About The Position

Chenega Agile Real-Time Solutions (CARS) is seeking an Senior Systems Engineer who will lead the standup, supervision, and daily operational execution of a dedicated 2-FTE Operations Team supporting the PGG Special Access Program / Controlled Access Program (SAP/CAP) IT footprint. This role eliminates mission partner hesitancy and prevents mission degradation by delivering continuous fault/performance monitoring, rapid incident remediation, root cause analysis (RCA), and architecture integration across UNIX/Windows infrastructure.

Requirements

Bachelor's Degree and 8+ years relevant experience OR Associate’s degree and 10+ years relevant experience OR High school diploma or GED equivalent with 8+ years relevant experience
Operational experience with ServiceNow
Experience in the Intelligence Community
DoD 8140 (formerly 8570.01-M), IAT Level I
Security+ CE (within 6 months)
TS/SCI Clearance
Successfully pass background and drug screening

Nice To Haves

Master’s Degree
Active Security + CE certification
Ability to obtain CI Poly Clearance
Ability to help support “Special Projects” as identified by Government Customer.
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Responsibilities

Supervise and mentor operations personnel supporting a SAP/CAP IT environment, establishing standard operating procedures (SOPs), shift coverage, and escalation workflows.
Serve as the primary operational point of contact across customer, contract, and vendor meetings.
Execute continuous fault/performance monitoring and proactive event management across the customer footprint using Enterprise Management (EM) standard tools to ensure high availability during training exercises and live missions.
Lead rapid incident triage, track and report system outages/Discrepancy Reports (DRs), and author post-incident Root Cause Analysis (RCA) and After-Action Reports (AARs).
Maintain, monitor, and optimize customer network and infrastructure systems, including routers, switches, bridges, Storage Area Networks (SAN), and security appliances across UNIX and Windows environments.
Architect, coordinate, and implement technical integrations between EM monitoring tools, incident ticketing platforms, and automated email alerting pipelines.
Provide technical analysis and coordinate engineering recommendations to adapt network and system architecture for enhanced EM integration and overall performance.
Manage hardware and software asset baselines while collaborating with cybersecurity and engineering teams to preserve configuration integrity.
Perform other mission-related operational duties as assigned.