Senior Systems Engineer
About The Position
Lyra Technology Group is a private equity-backed holding company that invests in and operates technology service businesses. People 1st IT, a San Francisco-based managed IT services provider serving small and midsized businesses throughout the Bay Area, is seeking an experienced Level 3 Engineer / Senior Systems Engineer. This senior technical role focuses on project implementation, infrastructure improvements, migrations, advanced troubleshooting, and technical escalations in a managed services environment. The engineer will own complex technical projects from planning through implementation, work directly with clients, coordinate with vendors, document environments, and provide escalation support to other technicians. The role includes occasional onsite client work throughout the Bay Area and operates on a hybrid basis. The base compensation range is $135,000–$150,000. The ideal candidate can independently assess client environments, develop and execute implementation plans, coordinate resources, test solutions, document work thoroughly, and hand off completed projects to support teams. They should be comfortable making sound technical decisions, solving complex problems, and taking responsibility for client infrastructure.
Requirements
- Several years of senior-level IT infrastructure experience, preferably within an MSP environment.
- Ability to independently manage technical projects with limited supervision.
- Strong experience with several of the following: Microsoft 365 administration, Microsoft Entra ID / Azure AD, Exchange Online, SharePoint and OneDrive, and Microsoft Teams.
- Experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft Azure.
- Experience with Hyper-V and/or VMware.
- Experience with Microsoft Intune / endpoint management and endpoint security / EDR solutions.
- Experience with firewalls, switches, VLANs, VPNs, and wireless networking, including Ubiquiti / UniFi environments.
- Experience with VOIP systems, backup and disaster recovery platforms, and remote monitoring and management platforms.
- Experience with MSP documentation and ticketing systems, and domain, DNS, SSL, and certificate management.
- Strong troubleshooting skills across servers, cloud platforms, networks, and endpoints.
- Comfort working directly with executives, managers, vendors, and client IT contacts.
- Strong written and verbal communication skills.
- Ability to prioritize multiple client projects and technical issues simultaneously.
- Reliable transportation and ability to occasionally travel to client locations in the Bay Area.
- Independently completed projects such as Microsoft 365 migrations; server and Active Directory migrations; file server and SharePoint migrations; office relocations and new-site deployments; firewall and network replacements; Wi-Fi deployments; cloud migrations; backup and disaster recovery implementations; infrastructure upgrades; tenant-to-tenant migrations; and security and identity improvements.
Nice To Haves
- Experience working in an MSP environment.
Responsibilities
- Plan and execute client IT infrastructure projects from beginning to completion.
- Lead Microsoft 365 migrations, tenant configuration, and related cloud projects.
- Design, deploy, migrate, and troubleshoot Windows Server and Active Directory environments.
- Perform server migrations, upgrades, virtualization projects, and infrastructure modernization.
- Implement and support Microsoft Entra ID, Microsoft 365, Exchange Online, SharePoint, Teams, and OneDrive.
- Design and troubleshoot networks, including firewalls, switches, wireless infrastructure, VLANs, VPNs, and site-to-site connectivity.
- Deploy and maintain backup and disaster recovery solutions.
- Perform advanced troubleshooting and serve as an escalation point for Level 1 and Level 2 technicians.
- Assess client infrastructure and recommend technical improvements.
- Coordinate with third-party vendors, ISPs, software providers, and other technology partners.
- Assist with critical incidents and complex technical issues when necessary.
- Maintain accurate technical documentation, diagrams, credentials, configurations, and project notes.
- Create implementation plans, migration plans, and project documentation.
- Communicate technical issues and recommendations clearly to technical and non-technical client contacts.
- Participate in occasional onsite client work throughout the Bay Area.
- Own projects end-to-end, including assessing existing environments, planning, coordinating resources, executing work, testing solutions, documenting thoroughly, and handing off successfully to support teams.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
