Senior System Engineer

Iron Mountain • Royersford, PA

1d • Onsite

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Requirements

• A Bachelor’s degree (B.A. or B.S.) from a four-year college or university OR over 5 years of dedicated IT industry work experience.
• Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.
• Direct experience deploying and troubleshooting Kofax (imaging software) and performing Batch class deployments.
• Deep understanding of the various IT functions (Desktop, Server, Network), with providing on-site technical support and hardware/software installation.
• Foundational network management and support knowledge (switches, routers, and firewalls) along with desired PowerShell scripting experience.
• Experience in program/project management with the ability to plan strategically, hit numerous deadlines, and pivot quickly in an environment with changing priorities.
• Excellent verbal and written communication skills tailored for a wide range of audiences, including executives, business stakeholders, and IT teams.
• Demonstrated ability to work independently or collaborate via cross-functional initiatives.
• Willingness and capability to handle limited travel up to 15%.
• Must be a US citizen and eligible to obtain a Public Trust clearance.

Nice To Haves

• PowerShell scripting experience

Responsibilities

• Provide on-site support at our Royersford imaging center and provide support for our central imaging and file transfer environments (FISMA/IMGS).
• Take day-to-day operational ownership of critical hardware and software, including high-speed scanners, imaging tools, and file transfer (delivery) management.
• Lead daily maintenance activities to ensure smooth IT operations while keeping systems continuously available to meet project SLAs.
• Manage the proper daily escalation of technical issues and participate in off-hour on-call support.
• Successfully onboard new Digital Solutions (DS) customers and process change requests for existing accounts.
• Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence using industry-proven best practices.
• Meet with Implementation and DevOps teams to roll out platform fixes and functional enhancements.

Benefits

• Comprehensive health, wellness, and retirement plans starting on your first day of employment.
• Flexible vacation plan.
• Ongoing training, corporate learning resources, and internal advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior