Senior Systems Engineer
About The Position
The Senior Systems Engineer is responsible for the reliability, performance, and security of the organization’s core systems and infrastructure. This role combines deep technical expertise with strong operational discipline to ensure systems run efficiently, issues are resolved quickly, and future growth is supported with scalable solutions. The ideal candidate is proactive, detail‑oriented, and comfortable owning mission-critical environments. HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Identity and Access Management Solutions (IAMS): HID Global IAM products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale. Are you ready to make a difference? Join us and help shape the future of security.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field.
- 5+ years of experience in systems engineering or operations, with emphasis on production-grade infrastructure.
- Strong expertise with Linux and/or Windows server administration.
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Experience managing containerized applications and orchestration tools (Docker, containerd, Kubernetes, Nomad, etc.)
- Proficiency with Git-based version control systems (e.g., GitHub, GitLab, Bitbucket).
- Proficiency in automation and scripting (e.g., PowerShell, Python, Bash).
- Hands-on experience with monitoring and observability platforms.
- Solid understanding of networking concepts (DNS, load balancing, firewalls, routing).
- Experience with IaC tools (Terraform, Ansible, CloudFormation, etc.).
- Proven experience in incident management and root‑cause analysis.
- Experience designing, troubleshooting, and optimizing enterprise‑grade networks, including Layer 2/3 switching, routing protocols, load balancers, and network security controls.
- Experience with containerization technologies such as Docker or Kubernetes.
- Knowledge of CI/CD pipelines and DevOps workflows.
- Working knowledge of SAFe and Agile practices, including participation in ceremonies and alignment to iterative delivery workflows
- Background with identity management, SSO, and enterprise authentication systems.
- Certifications in cloud or systems engineering fields (AWS Solutions Architect, Azure Administrator or Architect, Red Hat Certified Engineer (RHCE), ITIL Foundation, etc.)
Responsibilities
- Engaging in the design, deployment, and maintenance of server, storage, and cloud infrastructure across production and non-production environments.
- Monitoring, troubleshooting, and optimizing system performance, ensuring high availability and adherence to SLAs.
- Building and maintaining automation for system provisioning, configuration management, monitoring, and incident handling.
- Serving as an escalation point for complex operational issues, driving root-cause analysis and long-term remediation.
- Developing and maintaining detailed system architecture documentation, runbooks, and operational standards.
- Implementing and managing robust backup, disaster recovery, and business continuity strategies.
- Collaborating closely with Security, DevOps, Network Engineering, and Application teams to ensure end‑to‑end platform stability.
- Driving lifecycle management for infrastructure components, including patching, upgrades, and capacity planning.
- Participating in the on-call rotation and leading response efforts during major incidents.
- Evaluating and recommending new technologies, tools, and processes to continuously improve operational maturity.
- Designing and deploying new infrastructure solutions.
- Automating workflows, provisioning, and system management tasks.
- Leading root‑cause analysis and driving long‑term remediation strategies.
- Collaborating with cross‑functional teams for projects and platform improvements.
- Evaluating and recommending new technologies and tools.
- Supporting SAFe/Agile ceremonies and contributing to iterative delivery cycles.
- Participating in capacity planning and infrastructure roadmap development.
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
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What This Job Offers
Job Type
Full-time
Career Level
Senior
