Senior Systems Engineer (Jira Solutions)
About The Position
Join a team that powers the business enterprise behind the mission. Freedom supports the sustainment, modernization, and transformation of more than 100 enterprise business systems that enable tens of thousands of government personnel, industry partners, and prospective employees worldwide. Our teams develop, modernize, secure, and operate the applications and services that support workforce management, training, financial operations, acquisitions, security processing, and executive decision-making across multiple secure environments. As part of this program, you will work alongside experts in software engineering, cloud computing, DevSecOps, systems engineering, and enterprise platforms to modernize legacy systems, automate business processes, and deliver innovative solutions that improve efficiency, reduce costs, and enhance the user experience. The work you perform will help ensure the organization has the technology, information, and capabilities needed to support its workforce and accomplish its mission. We are seeking a Senior Systems Engineer for one of our PRIME CONTRACTS and offers exciting opportunities to support essential services and mission critical activities across the enterprise. Our mission supports the Government Corporate Management Services (CMS) by providing full life cycle support services through the sustainment, modernization, and transformation of the enterprise corporate applications. These applications are used across the government enterprise and are critical to the daily functions of thousands of users across acquisition, business, finance, HR, training, recruitment, program management, security, logistics and more. Come join our diverse and growing team with lots of opportunities! This role will provide Systems Engineering support to the Network Security Services organization by assisting multiple programs with requirements analysis, workflow management, risk assessment tracking, approval processes, and lifecycle status reporting. The position will support the continuous improvement of business processes and workflow automation capabilities, primarily leveraging Atlassian Jira and Confluence.
Requirements
- TS/SCI with Full Scope Polygraph
- A bachelor's degree in a technical discipline and twenty (20) years of experience as a Systems Engineer supporting programs and contracts of similar scope, type, and complexity. Twenty-five (25) years of relevant Systems Engineering experience may be substituted for a bachelor's degree.
- Experience using and administering Atlassian Jira and Confluence to support engineering, development, or program management activities.
- Experience creating, maintaining, and improving workflows, dashboards, reports, and automations within Jira or similar workflow management tools.
- Experience developing Jira automations, dashboards, metrics, and executive-level reporting.
- Experience gathering, documenting, and managing requirements while working directly with customers and stakeholders to define priorities, acceptance criteria, and desired outcomes.
- Experience developing and maintaining technical documentation, project schedules, process documentation, and status reporting artifacts.
- Experience supporting Agile software development teams and facilitating collaboration across technical and non-technical stakeholders.
- Experience managing user roles, permissions, and access controls within enterprise applications.
- Strong analytical, problem-solving, and organizational skills with the ability to identify process improvements and implement practical solutions.
- Excellent written and verbal communication skills, including experience presenting technical information and recommendations to program leadership and Government stakeholders.
Nice To Haves
- Experience administering Atlassian Jira and Confluence in an enterprise environment.
- Experience designing, implementing, and enhancing Jira workflows, issue types, screens, and project configurations.
- Experience establishing Jira governance processes, permission schemes, and configuration standards.
- Experience with Jira integrations, custom reporting, or advanced JQL queries.
- Atlassian certifications or equivalent experience.
Responsibilities
- Analyze and validate data collected in support of requests and ensure the integrity of information throughout the workflow lifecycle.
- Evaluate existing business processes and workflows, identify opportunities for improvement, and collaborate with stakeholders to design and document process enhancements.
- Configure and maintain workflow processes, business rules, and automations within Jira to support operational requirements and improve efficiency.
- Develop metrics, dashboards, and reports to provide visibility into request status, workload, performance trends, and key program indicators for stakeholders and senior leadership.
- Maintain, enhance, and optimize Jira workflows, project configurations, and supporting processes.
- Develop an understanding of existing Jira implementations and identify opportunities to streamline operations and improve scalability.
- Work directly with customers and stakeholders to gather requirements and tailor workflow solutions to meet mission and business needs.
- Develop and maintain workflow automations to reduce manual effort, improve consistency, and support organizational growth.
- Collaborate with corporate service teams to transition locally developed capabilities into enterprise solutions where appropriate.
- Develop and maintain workflow diagrams, process documentation, and change management artifacts.
- Support program meetings, status reviews, and working groups by tracking schedules, milestones, deliverables, risks, issues, dependencies, and action items.
- Coordinate with authentication and authorization teams to ensure appropriate access controls and data protection measures are implemented.
- Assist with administration of Jira and Confluence projects, including user access, permissions, and space management.
- Maintain and enhance Confluence knowledge bases and documentation repositories to support organizational knowledge sharing and process consistency.
Benefits
- Matching 401k
- Fully paid medical
- Generous paid time off
- Paid site closure days
- Paid training
- Tuition reimbursement
- Referral bonuses
- Fully paid life and disability
- Annual logo wear allowance
- Company sponsored events (game nights, holiday party, summer party, happy hours)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
