Senior Systems Engineer
About The Position
CNR Technologies is seeking an experienced Senior Systems Engineer to join our growing team in a fully remote role. This position is ideal for someone who thrives in a fast-paced MSP environment, enjoys solving a wide range of technical challenges, and takes pride in delivering exceptional client support. You’ll serve as a senior technical resource, lead projects, assist and mentor team members, and act as both a technical escalation point and hands-on engineer across a variety of environments and industries. As a small MSP, no two days are the same. Our engineers support clients across multiple industries including healthcare, legal, construction, manufacturing, professional services, and more. One moment may involve troubleshooting a simple workstation issue, while the next could involve server infrastructure, networking, cloud environments, cybersecurity, or vendor coordination. We’re looking for someone who is highly adaptable, organized, and comfortable multitasking in a constantly changing environment. We value engineers who combine deep technical expertise with strong communication, accountability, leadership, and a proactive mindset. Every interaction, from resolving everyday support requests to leading complex projects, directly contributes to our clients’ success and trust in our team.
Requirements
- 6+ years of hands-on IT experience in a professional support or MSP environment.
- Strong ability to troubleshoot and resolve Tier 1 through Tier 3 technical issues across diverse client infrastructures.
- Advanced experience with Windows Server (2016 and newer), including: Active Directory, DHCP, DNS, Remote Desktop Services (RDS), Group Policy, Certificate Services.
- Strong networking knowledge, including VLANs, routing, switching, VPNs, and firewall troubleshooting.
- Experience managing and supporting firewalls such as Fortinet, Unifi, Sophos, SonicWall, or pfSense.
- Experience with Microsoft 365 administration, including Exchange Online, Entra ID/Azure AD, and SharePoint.
- Experience supporting cloud environments such as AWS and/or Azure.
- Proven ability to independently manage projects, priorities, and deadlines in a remote work environment.
- Proven ability to remotely support and guide engineers through on-site troubleshooting, escalations, and infrastructure projects.
- Strong leadership and communication skills, with the ability to effectively direct technical staff during live troubleshooting scenarios.
- Strong multitasking and organizational skills, with the ability to manage multiple tickets, projects, and client environments simultaneously.
- Ability to remain calm, organized, and solution-focused during high-pressure technical situations.
- Comfortable working in a fast-paced MSP environment where priorities can shift quickly throughout the day.
- Strong follow-through and the ability to work with minimal supervision.
Nice To Haves
- Experience mentoring or assisting junior technical staff preferred.
- Preferred certifications include CompTIA, Microsoft, Cisco, or AWS certifications.
- Availability to participate in after-hours support or project work as needed (additional compensation applies).
Responsibilities
- Troubleshoot and resolve a wide range of technical issues, from basic end-user support requests to advanced infrastructure and cloud-related problems.
- Lead IT projects from planning through completion, including implementation, documentation, coordination, and communication with both clients and internal staff.
- Serve as a senior technical resource and escalation point for complex issues while also assisting with day-to-day support tasks and ticket overflow as needed.
- Provide remote guidance and technical leadership to engineers performing on-site work, assisting with troubleshooting, escalations, and project execution in real time.
- Support and mentor junior and mid-level engineers by helping them work through technical issues, improve troubleshooting processes, and build confidence in the field.
- Coordinate remote troubleshooting efforts during critical incidents and high-priority support situations.
- Work across a wide variety of client environments and industries, adapting quickly to different infrastructures, workflows, compliance requirements, and business needs.
- Collaborate with vendors and third-party providers to troubleshoot issues and implement solutions.
- Maintain professional, responsive communication with clients regarding ticket updates, project timelines, and issue resolution.
- Ensure strong internal communication by documenting work thoroughly, updating ticket details accurately, and sharing critical information with the team.
- Build and maintain strong client relationships through reliable, knowledgeable, and proactive support.
- Learn, implement, and support emerging technologies and evolving client environments.
- Assist with ticket queue management to support team workflow and operational efficiency.
- Effectively multitask and prioritize competing issues, projects, and client needs in a fast-paced MSP environment.
- Adapt to the needs of a growing small business by handling a wide range of responsibilities and technical challenges.
Benefits
- Competitive salary based on experience
- Performance-based raises and bonus opportunities
- Unlimited paid time off
- Medical reimbursement benefits
- Education and certification reimbursement opportunities
- Exposure to a broad range of technologies, industries, and client environments
- A collaborative, tight-knit team culture with direct access to leadership
- Fully remote work environment with strong team collaboration and support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
