Senior Systems Engineer - L2/L2+ Support (Salesforce Platform)

Gartner•Stamford, CT

20h•Hybrid

About The Position

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You’ll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.

Requirements

Bachelor’s degree in IT with 4–6 years hands-on production support experience
Proficient with Salesforce admin tools, data management, integration methods, Incident Management, ServiceNow and JIRA
Experience handling escalated technical issues (L2/L2+)
Familiarity with Co-Pilot and GenAI tools
Excellent communication skills; collaborative team player

Nice To Haves

Apttus CPQ/CLM platform support experience is a plus
Experience performing minor code fixes and deploying solutions is a plus

Responsibilities

Deliver advanced L2/L2+ technical production support for the force.com platform in a 24 x 5 environment
Troubleshoot and resolve escalated incidents, perform root cause analysis and support integrations
Collaborate with cross-functional teams, document solutions and drive process improvements
Performing minor code fixes and deploy changes as needed is a plus

Benefits

Competitive compensation
Limitless growth and learning opportunities
Ongoing mentorship and apprenticeship
Leadership courses, development programs, technical courses, certification opportunities and more!
A collaborative and positive culture
A chance to make an impact
Hybrid Work Environment
20+ PTO days plus holidays and floating holidays in your first year
Extensive medical, dental insurance and vision plan
401K with corporate match, immediate vesting
Health-and-wellness-related allowance programs
Parental leave
Tuition reimbursement
Employee Stock Purchase Plan
Employee Assistance Program
Gartner Gives Charity Match