Senior Systems Engineer

Oracle•United States,

19d

About The Position

The Senior Systems Engineer installs, configures, administers, monitors, and maintains operating systems, middleware, servers, cloud infrastructure, applications, and related environments. The role supports identity and access management, batch processing, security maintenance, system improvements, incident response, technical support, backups, and disaster recovery. It also works with internal teams and third-party vendors to resolve production and integration issues, support large-scale infrastructure, and maintain cloud technologies and automation tools. The position communicates technical information to technical and nontechnical audiences, contributes domain expertise to cross-organization work, and maintains technical, operational, and incident documentation and reports. It independently manages work and project deliverables, collaborates across teams, troubleshoots issues, shares knowledge, and continually develops skills and recommends process improvements.

Responsibilities

Monitor and maintain operating systems, administer middleware, and support deployment and operation of internal applications.
Conduct regular system administration and performance trend analyses, manage server capacity, and use application monitoring tools to support service performance.
Install and configure servers, cloud infrastructure, software, and environments; perform system configurations and backups; and support hardware maintenance, auditing, installation, and provisioning.
Collaborate with technical experts and third-party vendors to resolve integration challenges.
Administer identity and access management privileges, monitor and report on user activity, and learn to provision access management systems.
Monitor batch processes, triage issues, configure scheduled jobs and job streams, manage dependencies, report job performance, and ensure services meet SLAs.
Follow security procedures; maintain privileged accounts, secrets, and compute and file system security; monitor service and infrastructure dashboards; and implement security and bug patches.
Deploy system enhancements to improve performance, reliability, and security.
Support the incident management lifecycle, gather incident data for metrics and KPIs, participate in incident reviews, and collaborate on resolution of high-severity incidents, risks, and migrations.
Investigate system issues, triage high-severity incidents, and implement Corrective and Preventative Action plans as instructed.
Coordinate escalated production support cases with internal teams and vendors, including issues involving scaling, cloud use, performance, and high availability.
Monitor production environments, including system error logs and ticket queues; adhere to the team schedule; resolve critical customer system issues; and document technical solutions.
Perform backup, restore, and disaster recovery processes; participate in disaster recovery drills; and implement disaster recovery solutions.
Communicate technical information to technical and nontechnical personnel and serve as a technical liaison for cross-organization projects and activities.
Maintain documentation of ticket updates, code contributions, infrastructure, configurations, processes, and procedures; generate system performance and incident reports; and author technical standards and best-practice documentation.
Collaborate with DevOps and SRE teams to support large-scale infrastructure; independently implement CI/CD pipelines, patching, and version upgrades for cloud infrastructure.
Support workload automation tools through design support, administration, and optimization; troubleshoot automation tools, agents, and third-party application connectivity; and maintain cloud technologies.
Manage work, timelines, and deliverables; prioritize tasks and adapt to resource or timeline changes; and suggest adjustments to maintain project efficiency.
Collaborate across teams, understand stakeholder and customer needs, listen to diverse perspectives, and build effective partnerships.
Identify and address standard and non-standard issues, escalate complex issues as appropriate, analyze information from multiple sources, and contribute to knowledge sharing and best practices.
Seek learning, feedback, and training; stay current with industry trends; share knowledge; and recommend process, protocol, and workflow improvements.