Senior Systems Engineer (Cloud Engineer)

UFCU•Austin, TX

16h•Hybrid

About The Position

The Senior Systems Engineer (Cloud Engineer) facilitates and is responsible for the implementation and administration of server hardware, operating systems and core infrastructure components for both on-premise and public cloud environments. This position plays a key role in the Credit Union’s service and support organization and enables business units to reach their goals by supporting various projects and by maintaining the confidentiality, integrity and availability of IT services. This role helps to define technology standards including policies and procedures. The Senior Systems Engineer is an exempt position and reports to the Director of Technical Operations.

Requirements

5+ years of experience supporting server operating systems, Active Directory, public cloud environments
Bachelor’s degree or equivalent experience
Experience administering, supporting and troubleshooting M365
Strong history or successful project execution as it relates to infrastructure, associated services, networking, identity management and security best practice
Ability to engage in problem- solving skills to help identify and resolve issues with minimal supervision.
Effective communication skills.
Proficiency with creating and updating technical process and design documentation.
Must be bondable
Critical thinker open to and able to provide creative solutions to complex problems
Proven history of building relationships with both technical and non-technical teams quickly and effectively.
Demonstrated excellence in providing superb customer service as well as strong communication skills (written, verbal, and listening) required
Must be able to provide presentations in group settings in a professional and courteous manner.
Ability to coach and mentor team members.

Nice To Haves

Demonstrated knowledge of data standards (both data exchange and storage) highly preferred.
Bachelor’s Degree in Information Technology or related field
2+ years of demonstrated experience managing Azure cloud environments
Experience in cloud infrastructure projects with hands on migration expertise to public clouds such as Azure
Experience working in a Credit Union or financial services industry
Current Technical Certifications such as; VMware, Microsoft Windows Server, Azure or AWS

Responsibilities

Responsible for implementation and administration of on-premise compute and storage infrastructure environments including; Cisco UCS, VMware, Pure Storage, Cohesity
Implementation, maintenance and support of public cloud services and resources
Deep understanding of Active Directory, Microsoft Entra, M365 configuration and management.
Strong drive to develop and transform current on-premise and cloud infrastructure services and processes with a continued focus on security
Proactive ownership of physical environments to include system updates and upgrades, expansions, system migrations and data replication.
Improve efficiency and quality in service and system build and delivery, monitoring, standard operations and validation through the use automation
Troubleshoot and solve issues and incidents related to critical services and proactively detect and prevent their re-occurrences
Leverage third-party support and resources in support of administration, maintenance, and troubleshooting complex technical issues.
Support a cloud first strategy including application cloud readiness assessments, on-premises to cloud migrations and cloud proof-of-concepts.
Maintain and deploy cloud services including SaaS, PaaS and IaaS solutions.
Participate in an on-call rotation schedule for after-hours support
Continually find opportunities for ongoing professional development and learning for self and team
Proactively identify ways to support team goals and recommend solutions.
Effectively manage time and resources. This may include leveraging resources from other groups and coordinating testing efforts of other departments
Executes basic project planning and reporting
Adhere to all company policies, procedures and business ethics codes
Complete required regulatory Training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.