Senior Systems Design & Integration Specialist

Boeing•Berkeley, MO

22h•$136,850 - $197,800•Hybrid

About The Position

The System Design & Integration Specialist will work proactively, while being a customer-obsessed problem solver with a true "find a way" attitude — someone who champions customer needs and owns solutions from concept through implementation. If you thrive collaborating across globally dispersed teams and vendors, lead meetings with confidence, and enjoy using strong analytical skills and Boeing in-house tools to tackle challenging problems independently, you'll excel here. Bring your detail-oriented, organized approach and ability to juggle multiple projects and deadlines and join us to make a measurable impact on high-value customer outcomes.

Requirements

5+ years of experience partnering directly with product, platform, engineering, or technical operations teams to self-evaluate within delivery environments
5+ years of experience demonstrating exceptional business, analytical, and problem-solving skills
5+ years of experience gathering and analyzing date
Experience in asset management

Nice To Haves

10+ years’ experience as a data or business analyst
10+ years’ experience in Networking (Cisco and Arista)
10+ years’ experience in Telecommunications in an engineering role (IP and TDM; specifically; Cisco UCM, Cisco Unity, Nortel, and Avaya)
5+ years’ experience deploying TSG standard solutions within classified areas
5+ years’ experience with unclassified telecommunications in classified areas
5+ years’ Experience with encrypted communications devices in classified areas
Experience with various software tools (M365, MS Azure Devops, ServiceNow, CUCM administration, NetPlus administration)
Experience with communication skills and being able to present complex data topics to business partners/stakeholders as well as technical audiences
Experience creating procedure documentation for customized processes

Responsibilities

Act as workload manager for consultation requests submitted through any means (official Service Now requests, email requests, shoulder taps, etc.) with goal of having customers be comfortable with researching self-help articles and submitting requests through correct channels
Gather customer feedback on processes and find ways to improve overall time to complete requests
Incorporate feedback into regular daily activities utilizing Agile methodology, or Product Lifecycle Management processes
Consult with customers (end-users) to gather requirements and identify if needs could be met with existing solutions or not
Prioritize those requests to design, test, and implement a solution
Work with appropriate product supplier for enhancements and issues not resolved in-house
Choose appropriate computing products and methods to ensure requirements are met for security, problem management, capacity/performance management and operational management
Be the single point of contact for Voice Services; build and maintain strong relationships with business stakeholders and engineering teams
Document and prioritize business requirements related to all non-standard voice service requests
Translate business requirements into technical specifications and acceptance criteria
Define and maintain asset management standards for all voice infrastructure hardware (including servers), ensuring standards are consistent across the organization
Review compliance criteria and collaborate with different stakeholders to ensure all infrastructure remains compliant
Establish Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for service quality, availability, and affordability; report status and trends to stakeholders and leadership
Facilitate technical review boards, stewardship councils, and working groups to drive standards and policies
Advocate for continuous improvement in processes and automation opportunities