Senior Systems Configuration Analyst

Federal Reserve System•Boston, MA

5d•$72,300 - $108,500•Onsite

About The Position

The Senior Systems Configuration Analyst is responsible for business application configuration, setup, maintenance, testing, analysis, and troubleshooting in support of a comprehensive suite of Federal Reserve Financial Services (FRFS) products, including Fedwire Funds and Securities. This role demonstrates an advanced understanding of business application systems supporting multiple Federal Reserve financial services offerings and the setup of routine to complex processing and accounting relationships for thousands of financial institutions. The analyst provides complex operational and technical support and serves as a primary resource for troubleshooting and solving complex application and operational problems. Key duties include obtaining and authenticating financial institution documentation, performing impact analysis and manipulation of business applications to establish, close, or merge financial institution accounting and settlement accounts and relationships, and engaging with financial institution resources to analyze configuration and setup, assess impact, and ensure proper financial transaction processing and settlement. Collaboration with internal FRS system groups and partners is also essential. The position is primarily on-site with residency commutable to one of the offices required.

Requirements

Bachelor’s Degree or Experience
Five to Eight years preferred experience
Advanced Customer Service skills
Operational efficiencies and improvements knowledge
Advanced knowledge of Business process and procedures
Business application systems configuration, testing and analysis
Excellent Multi-tasking and Communications (written and verbal) Skills
Excellent Organizational skills and attention to detail with a proactive approach to problem solving
Intermediate to Advanced proficiency with Microsoft Office Applications
Strong technical aptitude for innovation and continuous development to learn, test, and implement new tools, technologies, and methodologies
Research and analysis capabilities of a complex nature
Application of risk management policies and practices
Intermediate to Advanced in Payments operations and business application systems, e.g. Local Customer Directory (LCD) for Funds and Securities, Account Management Information Systems (AMI), FedLine, FedPayments Manager (FPM)
Intermediate to Advanced in Payment Services (e.g. Fedwire Funds and Securities, FedNow)
Project management skills and ability to manage projects effectively
Must have resided in the United States for at least three (3) years
Successful completion of a two-phase security screening, including physical examination (with drug screening), reference checks, security investigation (credit and criminal history), and potentially additional risk-based screening.

Nice To Haves

Candidates may be considered at the Lead level based on the extent of their experience.

Responsibilities

Independently coordinates and performs business application configuration, setup, maintenance, testing, analysis and troubleshooting in various Federal Reserve systems, including accounting and settlement agreements, correspondent/respondent relationship agreements, mergers, and retired/failed financial institutions for Fedwire Funds and Securities payment services.
Performs due diligence, business application systems research and analysis, processing, accounting and settlement configuration and testing, internal and external stakeholder follow-up, and hosts conference calls to analyze, complete, verify, and confirm requested application and accounting system configuration changes.
Serves as a primary point of contact for customers and internal stakeholders, addressing inquiries and providing timely support.
Collaborates with customers to understand their requirements and objectives.
May serve as lead on special projects or assignments requiring advanced analytical, project management, and technical skills.
Meets established service level agreements and quality measures.
Troubleshoots and resolves complex issues related to customer setup, including researching, documenting, evaluating severity, determining and facilitating corrective action, and escalating issues as needed.
Responds to Depository Institution (DI) cyber incidents, serving as a subject matter expert (SME) and executing necessary actions to disable/restore services as instructed, potentially outside of normal business hours.
Troubleshoots connectivity issues, file formatting issues, and setup problems, collaborating with internal stakeholders to resolve them.
Provides coaching and guidance to less experienced staff, administers cross-training, and develops training plans and materials.
Provides consultation and/or training to other internal stakeholders to support customers.
Participates in or leads various projects or workgroups for improvement initiatives, including developing agendas, creating presentations, documenting business requirements, complying with procedures, and conducting user acceptance testing.
Maintains department procedures to ensure they are updated as processes change and new automation or tools are tested and implemented.
Assists with the coordination and provides technical guidance and support for critical testing activities such as Business Continuity, Protracted Outage Industry Testing, Operational Readiness, Contingency, and operational or application conversions/enhancements.
Serves as the intermediary between customers and other internal stakeholders to report issues and provide status updates.