Senior Systems Application Engineer
About The Position
About our group: We are seeking a highly skilled and customer-focused Storage Systems Engineer to support our T1 customers. This role involves working directly with customers to understand their requirements, troubleshoot issues, and then work with development to deliver to those needs. The ideal candidate will have strong technical expertise in storage technologies and a passion for delivering exceptional customer service. About the role - you will: Collaborate with customers to define their product requirements and goals and champion those back into the organization. Work with presales on integration and implementation process for a customer and ensure the development plan is in sync. Lead process between customer and development to define goals of product releases Champion any integration or field issues brought up by customers development team Communicate the issue and state between customer and development Work with internal teams to escalate and resolve complex technical problems. Stay current with emerging storage technologies and industry trends. About you: Be passionate about the customer and committed to deliver the best experience with Seagate Technology LLC Lead from technical depth to understand the customers’ requirements / issues / problems and champion those into the organization Happy to multitask but balance when focus is required Think smarter and not harder to meet the customer needs
Requirements
- Experience in customer facing, systems engineering or technical support roles.
- Understanding of storage protocols including SAS, iSCSI, NFS, CIFS, and Fibre Channel.
- Experience with virtualization technologies and cloud storage solutions.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills in English
- Ability to manage multiple customer engagements simultaneously.
- Bachelor’s degree in engineering related field (i.e. Electrical, Mechanical, Chemical, Computer Engineering, Materials, Physics, or Information Technology) and 5+ years of experience or Master’s degree in the same and 3+ years’ experience or PhD and 0+ years’ experience or equivalent experience and education.
Nice To Haves
- Experience with containerized environments and Kubernetes storage.
- Familiarity with scripting languages for automation (e.g., Python, PowerShell).
Responsibilities
- Collaborate with customers to define their product requirements and goals and champion those back into the organization.
- Work with presales on integration and implementation process for a customer and ensure the development plan is in sync.
- Lead process between customer and development to define goals of product releases
- Champion any integration or field issues brought up by customers development team
- Communicate the issue and state between customer and development
- Work with internal teams to escalate and resolve complex technical problems.
- Stay current with emerging storage technologies and industry trends.
Benefits
- eligibility to participate in discretionary bonus program, medical, dental, vision, and life insurance, short-and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts.
- Seagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
